Managing Client Emotions in Forensic Accounting and Fraud Investigation



BY STEPHEN PEDNEAULT, CFE


Description

While many resources exist that outline the primary functional aspects of conducting a forensic accounting or fraud investigation, this book is the first of its kind in addressing the significance of client emotions during investigations and how important the management of those emotions is to the investigation as a whole. Forensic accounting expert Stephen Pedneault, CFE has nearly 30 years of experience conducting such fraud investigations and has become an expert in this form of holistic engagement management. In this comprehensive resource, Pedneault shares his real-world experiences to help the reader understand exactly what role client emotions can play in a fraud investigation, and how to acknowledge and address the emotions of all parties right from the start.


Included in this book are pragmatic strategies for managing emotions throughout an engagement, starting with the initial client meeting. You will also learn how to develop your own personal approach to managing individuals’ emotions throughout an investigation, which has proven to be much more effective than ignoring or underestimating the role that emotions can play. 





Product Details

2021
978-1119471493
Hardcover, 208 pages
Wiley

Table of Contents:


Preface ix


Acknowledgements xi


About the Author xiii


Introduction 1


PART I: WHY ADDRESS CLIENT EMOTIONS? 3


Chapter 1: Encountering Client Emotions 5


Chapter 2: Choose to Address Client Emotions 17


Chapter 3: Complicating Factors 29


PART II: WHAT EMOTIONS WILL BE ENCOUNTERED? 49


Chapter 4: Identifying Client Emotions 51


Chapter 5: Identifying Client Emotions 71


Chapter 6: Identifying Client Emotions 87


Chapter 7: Suicide 109


Chapter 8: Stages of Grief and Magical Thinking 123


PART III: CLIENT EMOTIONS: STRATEGIES TOWARD SUCCESS 137


Chapter 9: Preparing for Client Emotions 139


Chapter 10: Managing Client Emotions 157


Chapter 11: Reacting to Client Emotions 169


Chapter 12: Final Thoughts 185