Textual Analytics (Online Self-Study)

Textual Analytics

CPE Credit: 2
Course Level: Intermediate
Prerequisite: Fundamental knowledge of data analysis procedures



Textual analytics is a type of data analytics that is used to explain, understand and interpret a situation or a person’s actions or thoughts. Its goal is to extract usable information from unstructured text data, such as email communications or social media content, which can provide valuable insight into potential fraud.

Text mining and other textual analysis techniques are discussed in this course, and examples are provided on how they can be used during an investigation or as a proactive anti-fraud measure. The use of textual analytics to assess fraud risk, analyze text in emails and social media, and understand sentiment in the right context is discussed. This course also includes a discussion on using components of the Fraud Triangle to create pre-defined keyword lists aimed at detecting fraud.


You Will Learn How To:

Determine how textual analysis in the prevention and detection of fraud

Determine how textual analysis can be used to assess fraud risk

Identify textual analytic techniques used to detect fraud

Recognize the benefits and challenges associated with using textual analytics


Preview Course 


Field of study: Auditing

Last updated: June 2016


ACFE Ordering and Return Policy 


Please note: To be eligible for CPE credit, you must complete the final exam within one year of purchase date. You may only claim CPE credit for a course once. 

Table of Contents: 


Lesson 1: What Is Data Analysis?

Lesson 2: Types of Data

Lesson 3: What Is Textual Analytics?

Lesson 4: Benefits of Using Textual Analytics

Lesson 5: Challenges Faced When Performing Textual Analysis

Lesson 6: The Basics of Textual Analytics

Lesson 7: Text Mining

Lesson 8: Other Textual Analytic Techniques

Lesson 9: Fraud Triangle Components and Keywords

Lesson 10: Textual Analytics Using Sentiment

Lesson 11: Textual Analytics Using Emails

Lesson 12: Textual Analytics Using Social Media

Lesson 13: Combining Textual Analytic Techniques

Lesson 14: Displaying Results

Lesson 15: Data Privacy and Security

Lesson 16: Using Textual Analytics to Conduct Fraud Risk Assessments

ACFE online self-study courses feature:

24/7 access to courses through your Internet browser
Save time and quickly earn CPE credits with instant access, grading and printable certificate
The flexibility to start or stop a course and pick-up right where you left off
No additional shipping fees 

Learn more about accessing your online self-study course.

Learn more about online self-study courses and their features.


System requirements:


Internet access: High-speed connection recommended

Free Adobe Flash Player 

Speakers required for video sound

Online Self-Study Troubleshooting Guide:

Problem: When I attempt to access my courses from “My Online Learning,” the course never launches, or I receive an error message saying my pop-up blocker needs to be turned off.

Solution: Your web browser must be configured to allow pop-ups in order to access ACFE Self-Study courses. Your browser may prompt you to allow pop-ups, or you may have to allow them manually. You may either allow them for all sites, or allow them just for the current site.

For information on how to manage your pop-up blocker settings in a specific browser, click the link below that corresponds to the browser you are using:

  Internet Explorer
  Google Chrome

Also note that many toolbars, such as the Google Toolbar and Yahoo! include pop-up blockers as well. If you have one or more toolbars installed on your browser with built-in pop-up blockers, you must configure them to allow pop-ups.

Problem: When I click on a course from “My Online Learning,” I am presented with a login page, but my ACFE.com username and password won’t allow me to log in.

Solution: You do not have to log in a second time to access your online self-study. You most likely reached the login page because you clicked the link labeled “Click Here” as shown below:


  Online SS Image Absorb Error 


Do not click that link; instead, allow your browser to automatically open the eLearning window on its own, which should happen after a few seconds. This will log you in automatically so that you can access your online courses.


Problem: I receive the following error when I try to load a different lesson with a course:


  SS Online API Error 


Solution: This occurs in Internet Explorer when trying to load a different lesson without closing the current lesson. This error can be avoided two different ways:


Always close the current lesson before going to another one. Always click the Close Window button (usually the red “X” in the upper right corner) of the current lesson before clicking on another lesson.

Use a different browser. This error seems to only occur in Internet Explorer, so using Mozilla Firefox or Google Chrome should resolve the issue (see below for links to download either of these browsers).

Other Troubleshooting Tips: If you encounter other errors, such as courses freezing or crashing, we recommend taking the following action:

Try a different browser. ACFE online self-study courses are designed to run on all modern web browsers, but if you encounter a problem that is not solved using one of the suggestions above, you can try using a different web browser to see if it eliminates the problem. We have most frequently seen where using Mozilla Firefox or Google Chrome has resolved an issue that was seen in Internet Explorer.

Mozilla Firefox can be downloaded here
Google Chrome can be downloaded here 


Make sure you are running the latest version of Flash. Go to Adobe.com to see what version of Flash you are running, and then compare that to the table on that page to see what the latest version is for your operating system/browser combination. If you are not running the newest version, you should upgrade and see if that resolves the problem.