Issues in Conducting International Interviews (Online Self-Study)


CPE Credit: 2 
Course Level: Intermediate
Prerequisite: Familiarity with basic interviewing techniques


Description:

The process of conducting an interview is never simple. Adding an international element introduces several layers of potential complications regarding preparation, logistics, communication and cultural interaction. 

This course will educate you about issues specific to international interview, and will provide you with strategies to help you overcome these issues. Additionally, this course will improve how you interview employees who are from another culture or speak a different first language than you.

Key Takeaways: 

  • Methods for communicating clearly with people from other cultures
  • Techniques for conducting video interviews
  • Strategies for calibrating an international interview subject
  • Tips to overcome challenges specific to international interviews
  • Tips for planning international interviews


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CPE Information:

You Will Learn How To:

  • Identify key distinctions of various interviewing methodologies used around the world
  • Discern approaches to planning international interviews prior to departure
  • Identify potential challenges of international interviewing, such as cultural, logistical and time-related concerns
  • Recognize methods of communicating clearly with someone from another culture
  • Ascertain techniques for conducting video interviews and the ways in which they differ from in-person interviews
  • Discern issues that might arise when conducting an interview with an interpreter
  • Determine strategies for calibrating an international interview subject
  • Recognize legal concerns that could impact an international interview


ADVANCED PREPARATION: NONE

FIELD OF STUDY: COMMUNICATIONS AND MARKETING

LAST UPDATED: FEBRUARY 2018

DELIVERY METHOD: QAS SELF-STUDY

Table of Contents:

  • Lesson 1: Introduction to International Interviews
  • Lesson 2: International Interviewing Methodologies
  • Lesson 3: Cultural Challenges
  • Lesson 4: Time and Logistical Challenges
  • Lesson 5: Planning for International Interviews
  • Lesson 6: Video Interviews
  • Lesson 7: International Communication
  • Lesson 8: Other Cultural Considerations/p>
  • Lesson 9: Using an Interpreter
  • Lesson 10: Choosing the Right Words
  • Lesson 11: Establishing Rapport and Calibrating the Subject
  • Lesson 12: Policy and Legal Concerns
  • Lesson 13: Conclusion

ACFE Online Self-Study Courses Feature:

24/7 access to courses through your Internet browser

Save time and quickly earn CPE credits with instant access, grading and printable certificate

The flexibility to start or stop a course and pick-up right where you left off

No additional shipping fees


Learn more about accessing your online self-study course.

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System Requirements:

Internet access: High-speed connection recommended

Free Adobe Flash Player

Speakers required for video sound

Online Self-Study Troubleshooting Guide:

Problem: When I attempt to access my courses from “My Online Learning,” the course never launches, or I receive an error message saying my pop-up blocker needs to be turned off.

Solution: Your web browser must be configured to allow pop-ups in order to access ACFE Self-Study courses. Your browser may prompt you to allow pop-ups, or you may have to allow them manually. You may either allow them for all sites, or allow them just for the current site.

For information on how to manage your pop-up blocker settings in a specific browser, click the link below that corresponds to the browser you are using:

Internet Explorer
Google Chrome
Firefox

Also note that many toolbars, such as the Google Toolbar and Yahoo! include pop-up blockers as well. If you have one or more toolbars installed on your browser with built-in pop-up blockers, you must configure them to allow pop-ups.

Problem: When I click on a course from “My Online Learning,” I am presented with a login page, but my ACFE.com username and password won't allow me to log in.

Solution: You do not have to log in a second time to access your online self-study. You most likely reached the login page because you clicked the link labeled “Click Here” as shown below:


Online SS Image Absorb Error

Do not click that link; instead, allow your browser to automatically open the eLearning window on its own, which should happen after a few seconds. This will log you in automatically so that you can access your online courses.



Problem: I receive the following error when I try to load a different lesson with a course:

SS Online API Error

Solution: This occurs in Internet Explorer when trying to load a different lesson without closing the current lesson. This error can be avoided two different ways:

Always close the current lesson before going to another one. Always click the Close Window button (usually the red “X” in the upper right corner) of the current lesson before clicking on another lesson.


Use a different browser. This error seems to only occur in Internet Explorer, so using Mozilla Firefox or Google Chrome should resolve the issue (see below for links to download either of these browsers).


Other Troubleshooting Tips: If you encounter other errors, such as courses freezing or crashing, we recommend taking the following action:

Try a different browser. ACFE online self-study courses are designed to run on all modern web browsers, but if you encounter a problem that is not solved using one of the suggestions above, you can try using a different web browser to see if it eliminates the problem. We have most frequently seen where using Mozilla Firefox or Google Chrome has resolved an issue that was seen in Internet Explorer.


Mozilla Firefox can be downloaded here
Google Chrome can be downloaded here


Make sure you are running the latest version of Flash. Go to Adobe.com to see what version of Flash you are running, and then compare that to the table on that page to see what the latest version is for your operating system/browser combination. If you are not running the newest version, you should upgrade and see if that resolves the problem.