Getting Past No: How to Get Reluctant Interviewees to Share Information (On-Demand Webinar)

Getting Past No
Course Level
Delivered via
QAS Self-Study


Have you ever had an interviewee tell you that they didn’t have time to sit down with you or that they weren’t the right person to talk to? Have they ever withheld information from you? Reluctance to cooperate is something interviewers face when conducting fraud examinations. In this prerecorded webinar, you will learn different ways to address reluctance, ease tension and anxiety, and influence perceptions in order to enhance your ability to collect the information you need. 


Basic interview in class or appropriate experience with Interviewing individuals.

You Will Learn How To:

Assess the effects of emotional labeling as it relates to reluctance.

Develop techniques to shift excuses into rapport building opportunities.

Evaluate methods to increase psychological safety.

Integrate ā€œIā€ messages into your rapport building efforts to reduce reluctance.

Recall the consistency principle, as illustrated by Dr. Robert Cialdini in the book Influence: "The Psychology of Persuasion."

CPE Information

This course fulfills the annual ethics CPE requirement for CFEs. Learn more about the ethics CPE requirements for CFEs.
CPE Credit: 2
NASBA Information: Communications & Marketing
Advanced Preparation: None
Last Updated: February 2024
Delivery Method: Online


CPE Credit

Please note: To be eligible for CPE credit, you must complete the final exam within one year of purchase date. You may only claim CPE credit for a course once.

ACFE Online Self-Study Courses


  • 24/7 access to courses through your Internet browser
  • Save time and quickly earn CPE credits with instant access, grading and printable certificate
  • The flexibility to start or stop a course and pick-up right where you left off
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System Requirements:

  • Internet access: High-speed connection recommended
  • Speakers required for video sound

The Association of Certified Fraud Examiners, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org/


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