Consumer Fraud

CPE Credit: 10 
Course Level: Overview
Prerequisite: None


As a Certified Fraud Examiner and an anti-fraud expert, your community looks to you for guidance related to fraud. This course will provide you with an increased awareness and understanding of common consumer fraud schemes. Additionally, Consumer Fraud will provide you with resources and remedies to detect, deter, report and prevent these schemes – enabling you to better protect yourself and your community from becoming victims. 

Schemes Covered Include: 

  • Entrepreneurial and work-at-home opportunities
  • E-Commerce and online auction
  • Debt and loan
  • Telecommunications and telemarketing
  • Health and medical
Key Takeaways: 
  • Ways to protect yourself and others from becoming victims of consumer fraud schemes
  • Techniques used to commit consumer fraud schemes
  • Effects of consumer fraud on consumers
  • Trends and statistics on consumer fraud

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CPE Information:

You Will Learn How To:

  • Recognize characteristics of consumer fraud schemes and the perpetrators
  • Identify consumer fraud schemes conducted through the Internet
  • Recall techniques used to commit consumer fraud schemes
  • Determine ways in which consumers can avoid becoming victims of consumer fraud schemes
  • Distinguish business and consumer traits that might lead to fraud





Table of Contents:

  • Lesson 1: Consumer Fraud Overview
  • Lesson 2: Consumer Fraud Delivery Methods
  • Lesson 3: Online Methods Used to Obtain Consumer Data
  • Lesson 4: Elder Fraud
  • Lesson 5: Entrepreneurial Schemes
  • Lesson 6: Advance-Fee Schemes
  • Lesson 7: Credit Card Fraud Schemes
  • Lesson 8: Consumer Debt and Loan Schemes
  • Lesson 9: Mortgage Fraud Schemes
  • Lesson 10: Telecommunications and Telemarketing Schemes
  • Lesson 11: E-Commerce Schemes
  • Lesson 12: Online Auction Fraud Schemes
  • Lesson 13: Travel and Vacation Schemes
  • Lesson 14: Lifestyle Schemes
  • Lesson 15: Merchandising and Holiday Shopping Schemes
  • Lesson 16: Educational Development Schemes
  • Lesson 17: Collectibles Fraud Schemes
  • Lesson 18: Health and Medical Fraud Schemes
  • Lesson 19: Automotive Schemes
  • Lesson 20: Investment Schemes
  • Lesson 21: Other Consumer Fraud Schemes
  • Lesson 22: Current Trends and Statistics
  • Lesson 23: Conclusion

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System Requirements:

Internet access: High-speed connection recommended

Free Adobe Flash Player

Speakers required for video sound

Online Self-Study Troubleshooting Guide:

Problem: When I attempt to access my courses from “My Online Learning,” the course never launches, or I receive an error message saying my pop-up blocker needs to be turned off.

Solution: Your web browser must be configured to allow pop-ups in order to access ACFE Self-Study courses. Your browser may prompt you to allow pop-ups, or you may have to allow them manually. You may either allow them for all sites, or allow them just for the current site.

For information on how to manage your pop-up blocker settings in a specific browser, click the link below that corresponds to the browser you are using:

Internet Explorer
Google Chrome

Also note that many toolbars, such as the Google Toolbar and Yahoo! include pop-up blockers as well. If you have one or more toolbars installed on your browser with built-in pop-up blockers, you must configure them to allow pop-ups.

Problem: When I click on a course from “My Online Learning,” I am presented with a login page, but my username and password won't allow me to log in.

Solution: You do not have to log in a second time to access your online self-study. You most likely reached the login page because you clicked the link labeled “Click Here” as shown below:

Online SS Image Absorb Error

Do not click that link; instead, allow your browser to automatically open the eLearning window on its own, which should happen after a few seconds. This will log you in automatically so that you can access your online courses.

Problem: I receive the following error when I try to load a different lesson with a course:

SS Online API Error

Solution: This occurs in Internet Explorer when trying to load a different lesson without closing the current lesson. This error can be avoided two different ways:

Always close the current lesson before going to another one. Always click the Close Window button (usually the red “X” in the upper right corner) of the current lesson before clicking on another lesson.

Use a different browser. This error seems to only occur in Internet Explorer, so using Mozilla Firefox or Google Chrome should resolve the issue (see below for links to download either of these browsers).

Other Troubleshooting Tips: If you encounter other errors, such as courses freezing or crashing, we recommend taking the following action:

Try a different browser. ACFE online self-study courses are designed to run on all modern web browsers, but if you encounter a problem that is not solved using one of the suggestions above, you can try using a different web browser to see if it eliminates the problem. We have most frequently seen where using Mozilla Firefox or Google Chrome has resolved an issue that was seen in Internet Explorer.

Mozilla Firefox can be downloaded here
Google Chrome can be downloaded here

Make sure you are running the latest version of Flash. Go to to see what version of Flash you are running, and then compare that to the table on that page to see what the latest version is for your operating system/browser combination. If you are not running the newest version, you should upgrade and see if that resolves the problem.