Internal Investigations in Canada: Interviewing and Reporting (Online Self-Study)

CPE Credit: 4 
Course Level: Intermediate
Prerequisite: Understanding of basic fraud examination


Interviewing and report writing are both critical skills necessary when conducting an internal investigation. This course addresses issues unique to fraud examinations in Canada, exploring the strategies necessary to conduct a successful interview, from the initial planning stages to obtaining a signed statement. It also discusses how to successfully report the results for your investigation.

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CPE Information:

You Will Learn How To:

  • Determine the appropriate timing and setting for interviews
  • Assess the legal considerations involved in conducting interviews
  • Identify the elements of conversation that inhibit and facilitate effective communication
  • Determine the most effective approach for dealing with common problems that arise during interviews
  • Recognize best practices in taking notes during interviews
  • Differentiate the purpose and structure of the different types of interview questions.
  • Distinguish the goal and strategy for admission-seeking interviews from those of information-seeking interviews
  • Identify common signs of deception and the techniques used to assess them
  • Analyze the factors involved in obtaining a legally admissible written confession
  • Determine the appropriate audience and approach for writing investigation reports
  • Recognize the essential elements of an effective investigation report





Table of Contents:

  • Lesson 1: Introduction to Interviewing Witnesses
  • Lesson 2: Planning the Interview
  • Lesson 3: The Interview Setting
  • Lesson 4: The Interview Strategy
  • Lesson 5: Legal Considerations in Interviews
  • Lesson 6: Basic Rules of Interviewing
  • Lesson 7: Fundamentals of Eliciting Information
  • Lesson 8: Inhibitors of Communication
  • Lesson 9: Facilitators of Communication
  • Lesson 10: Characteristics of a Good Interview and Interviewer
  • Lesson 11: Common Problems Arising During the Interview
  • Lesson 12: Dealing with Volatile Interviews
  • Lesson 13: Documenting Interviews of Witnesses
  • Lesson 14: Types of Interview Questions
  • Lesson 15: Introductory Questions
  • Lesson 16: Informational Questions
  • Lesson 17: Civil Actions for Fraud
  • Lesson 18: Closing Questions
  • Lesson 19: Admission-Seeking Questions
  • Lesson 20: Conducting an Admission-Seeking Interview
  • Lesson 21: Steps in the Admission-Seeking Interview
  • Lesson 22: Obtaining a Signed Statement of Confession
  • Lesson 23: Investigation Reports
  • Lesson 24: Legal Considerations for Written Reports
  • Lesson 25: Written Investigation Reports
  • Lesson 26: Writing the Report
  • Lesson 27: The Report Format
  • Lesson 28: Tips for Writing Fraud Examination Reports

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System Requirements:

Internet access: High-speed connection recommended

Free Adobe Flash Player

Speakers required for video sound

Online Self-Study Troubleshooting Guide:

Problem: When I attempt to access my courses from “My Online Learning,” the course never launches, or I receive an error message saying my pop-up blocker needs to be turned off.

Solution: Your web browser must be configured to allow pop-ups in order to access ACFE Self-Study courses. Your browser may prompt you to allow pop-ups, or you may have to allow them manually. You may either allow them for all sites, or allow them just for the current site.

For information on how to manage your pop-up blocker settings in a specific browser, click the link below that corresponds to the browser you are using:

Internet Explorer
Google Chrome

Also note that many toolbars, such as the Google Toolbar and Yahoo! include pop-up blockers as well. If you have one or more toolbars installed on your browser with built-in pop-up blockers, you must configure them to allow pop-ups.

Problem: When I click on a course from “My Online Learning,” I am presented with a login page, but my username and password won't allow me to log in.

Solution: You do not have to log in a second time to access your online self-study. You most likely reached the login page because you clicked the link labeled “Click Here” as shown below:

Online SS Image Absorb Error

Do not click that link; instead, allow your browser to automatically open the eLearning window on its own, which should happen after a few seconds. This will log you in automatically so that you can access your online courses.

Problem: I receive the following error when I try to load a different lesson with a course:

SS Online API Error

Solution: This occurs in Internet Explorer when trying to load a different lesson without closing the current lesson. This error can be avoided two different ways:

Always close the current lesson before going to another one. Always click the Close Window button (usually the red “X” in the upper right corner) of the current lesson before clicking on another lesson.

Use a different browser. This error seems to only occur in Internet Explorer, so using Mozilla Firefox or Google Chrome should resolve the issue (see below for links to download either of these browsers).

Other Troubleshooting Tips: If you encounter other errors, such as courses freezing or crashing, we recommend taking the following action:

Try a different browser. ACFE online self-study courses are designed to run on all modern web browsers, but if you encounter a problem that is not solved using one of the suggestions above, you can try using a different web browser to see if it eliminates the problem. We have most frequently seen where using Mozilla Firefox or Google Chrome has resolved an issue that was seen in Internet Explorer.

Mozilla Firefox can be downloaded here
Google Chrome can be downloaded here

Make sure you are running the latest version of Flash. Go to to see what version of Flash you are running, and then compare that to the table on that page to see what the latest version is for your operating system/browser combination. If you are not running the newest version, you should upgrade and see if that resolves the problem.