Interviewing and report writing are both critical skills necessary when conducting an internal investigation. This course addresses issues unique to fraud examinations in Canada, exploring the strategies necessary to conduct a successful interview, from the initial planning stages to obtaining a signed statement. It also discusses how to successfully report the results for your investigation.
ACFE Ordering and Return Policy
You Will Learn How To:
- Determine the appropriate timing and setting for interviews
- Assess the legal considerations involved in conducting interviews
- Identify the elements of conversation that inhibit and facilitate effective communication
- Determine the most effective approach for dealing with common problems that arise during interviews
- Recognize best practices in taking notes during interviews
- Differentiate the purpose and structure of the different types of interview questions.
- Distinguish the goal and strategy for admission-seeking interviews from those of information-seeking interviews
- Identify common signs of deception and the techniques used to assess them
- Analyze the factors involved in obtaining a legally admissible written confession
- Determine the appropriate audience and approach for writing investigation reports
- Recognize the essential elements of an effective investigation report
ADVANCED PREPARATION: NONE
FIELD OF STUDY: COMMUNICATIONS AND MARKETING
LAST UPDATED: APRIL 2018
DELIVERY METHOD: QAS SELF-STUDY
Table of Contents:
- Lesson 1: Introduction to Interviewing Witnesses
- Lesson 2: Planning the Interview
- Lesson 3: The Interview Setting
- Lesson 4: The Interview Strategy
- Lesson 5: Legal Considerations in Interviews
- Lesson 6: Basic Rules of Interviewing
- Lesson 7: Fundamentals of Eliciting Information
- Lesson 8: Inhibitors of Communication
- Lesson 9: Facilitators of Communication
- Lesson 10: Characteristics of a Good Interview and Interviewer
- Lesson 11: Common Problems Arising During the Interview
- Lesson 12: Dealing with Volatile Interviews
- Lesson 13: Documenting Interviews of Witnesses
- Lesson 14: Types of Interview Questions
- Lesson 15: Introductory Questions
- Lesson 16: Informational Questions
- Lesson 17: Civil Actions for Fraud
- Lesson 18: Closing Questions
- Lesson 19: Admission-Seeking Questions
- Lesson 20: Conducting an Admission-Seeking Interview
- Lesson 21: Steps in the Admission-Seeking Interview
- Lesson 22: Obtaining a Signed Statement of Confession
- Lesson 23: Investigation Reports
- Lesson 24: Legal Considerations for Written Reports
- Lesson 25: Written Investigation Reports
- Lesson 26: Writing the Report
- Lesson 27: The Report Format
- Lesson 28: Tips for Writing Fraud Examination Reports
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