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Professional Interviewing Skills

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  CPE Credit: 16
Course Level: Basic
Prerequisite: None

 

Are people lying to you? Do you know for sure? When do actions speak louder than words? Fraudsters, clients, customers, colleagues and even your own employees may each be hiding something from you. This two-day, interactive course will teach you how to be more effective in asking direct and follow-up questions, while evaluating both verbal and non-verbal responses, so you can detect lies and uncover the truth during interviews.

Auditors, law enforcement officers, human resources professionals and many others have benefited from this course. By learning the fundamental interviewing techniques presented by our expert instructors, you will learn how to get more information from subjects and how to detect deception and read body language during interviews.

 

Upcoming Courses 

Louisville, KY | December 15-16, 2014

 

You Will Learn How To: 

Plan and schedule interviews

Comply with legal issues that affect interviews

Identify different types of interview questions for individual personality styles

Detect deception and create strategies to gain quality information 

Obtain confessions and signed statements

Define the aspects of an admission-seeking interview 


Who Should Attend:  

Certified Fraud Examiners and other anti-fraud professionals 

Business professionals who conduct interviews

Attorneys, legal professionals and law enforcement personnel

Controllers and corporate managers

Detectives and private investigators

Governance, risk management and compliance officers

Internal and external auditors, CPAs, CAs and forensic accountants

Loss prevention and security professionals

Business professionals, educators and students interested in the anti-fraud field

Fees* 

Members: $695
Non-Members: $845

  
CPE  Credit   

16

 

Field of Study
Communications

 

Course Level
Basic 

 

Prerequisite
None 


Advanced Preparation 

None

 

Delivery Method 

Group-Live
  

*Pricing listed is for U.S. events. International event pricing may vary by location. Please view the individual event page for International pricing. 

*Please note: Schedule listed is for U.S. events. All events outside of the U.S. are pushed back 30 minutes with registration beginning at 8:00 a.m. and the last session ending at 4:55 p.m. 

 

  Day One  
7:30-8:00 a.m.   Registration & Continental Breakfast   
8:00-9:20 a.m. 

Preparing for the Interview 

Interviewing is an art, and perfecting this art form requires focus and planning. In this session, we talk about how to effectively prepare for an interview, from determining the most appropriate time in an investigation to interview a specific party to identifying your own strengths and weaknesses and how they affect the interview process.
9:20-9:35 a.m.  Break 
9:35-10:55 a.m. 

Legal Elements of Interviewing/The Fraudster’s Mindset 

In this session, you will learn about the legal authority to conduct interviews, the employee's rights and duties in an investigation and tort actions arising from interviews. You will also discuss several thinking patterns that are common among fraudsters, which will aid in developing interview themes and questions.
10:55-11:10 a.m.  Break  
11:10 a.m.-12:30 p.m. 

The Interviewing Process, Part 1 

This session will walk you through the process of a successful interview. Learn how to define the interview goal, identify the skills needed to execute an effective interview and develop an appropriate interview strategy.
12:30-1:30 p.m.  Group Lunch  
1:30-2:50 p.m. 

The Interviewing Process, Part 2 

In this session, you will continue the discussion of how to approach the interview process in the most effective manner. You will discuss the proper methods for scheduling the interview, arranging the location to hold it, as well as whether and how to take notes of what is said during the interview. You will also explore the challenges and dynamics of conducting interviews over the telephone.
2:50-3:05 p.m.  Break  
3:05-4:25 p.m.  

Is That the Truth? 

In this session, you will learn the various verbal and nonverbal clues to deception, including changes in speech patterns, selective memories, oaths and character testimony, anatomical physical responses, and other indicators.

 

 

  Day Two 
7:30-8:00 a.m.   Continental Breakfast   
8:00-9:20 a.m. 

Questioning for Quality Information 

This session will include an in-depth discussion of a variety of methods for formulating questions that will assist you in dealing with any type of witness you may encounter. Learn to analyze the information provided by the witness to assist you in formulating questions that will ensure you obtain the best information possible from the interviewee. This session will also include a discussion on the proper methods to use when confronting a reluctant witness.
9:20-9:35 a.m.  Break  
9:35-10:55 a.m. 

Admission-Seeking Questions, Part 1 

In these two sessions, you will learn all aspects of admission-seeking interviews. Learn to prepare the interview room for effective communication, the best methods for confronting the suspect, and the initial steps of securing the admission.
10:55-11:10 a.m.  Break  
11:10 a.m.-12:30 p.m. 

Admission-Seeking Questions, Part 2 

This is a continuation of the previous session. In this session, you will learn how to ask admission-seeking questions and follow-ups based on the responses to your questioning. This session also includes how to interrupt denials, depersonalizing the victim, displaying the physical evidence, benchmark admissions and more.
12:30-1:30 p.m.  Group Lunch  
1:30-2:50 p.m. 

Confessions and Signed Statements 

Proper use of the techniques learned during the Admission-Seeking Questions sessions could very well result in a confession. In this session, you will discuss how to make even the most reluctant suspect confess and how an effective statement should be written.

2:50-3:05 p.m.  Break  
3:05-4:25 p.m.  

Role-Playing Exercise 

In this session, you will be divided into two groups, the interviewer and the interviewee. As in any investigation, the interviewee may or may not be truthful. Each group will have a brief period of time to discuss their strategy among themselves. Depending upon which group you are placed into, you may be called upon to “jump into” the interview at any point and assume the role of representing your group.

Event Cancellation Policy 

Our cancellation policy is intended to keep costs low for attendees. Due to financial obligations incurred by ACFE, Inc. you must cancel your registration prior to the start of the event. Cancellations received less than 14 calendar days prior to an event start date are subject to a $100 administrative fee. No refunds or credits will be given for cancellations received on or after the start date of the event. Those who do not cancel and do not attend are responsible for the full registration fee.

 

Satisfaction Guarantee 

ACFE seminars are unmatched in scope and effectiveness and backed by our unconditional satisfaction guarantee. If you attend an ACFE event and are not completely satisfied, please contact an ACFE Member Services Representative at MemberServices@ACFE.com or call (800) 245-3321 / +1 (512) 478-9000.

 

NASBA CPEThe Association of Certified Fraud Examiners, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org 
 

 

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