Are people lying to you? Do you know for sure? When do actions speak louder than words? Fraudsters, clients, customers, colleagues and even your own employees may each be hiding something from you. This 2-day, interactive course will teach you how to be more effective in asking direct and follow-up questions, while evaluating both verbal and non-verbal responses, so you can detect lies and uncover the truth during interviews.
Auditors, law enforcement officers, human resources professionals and many others have benefited from this course. By learning the fundamental interviewing techniques presented by our expert instructors, you will learn how to get more information from subjects and how to detect deception and read body language during interviews.
Upcoming Courses
Philadelphia, PA | July 24-25, 2018
Seattle, WA | October 1-2, 2018
You Will Learn How To:
Plan and schedule interviews
Comply with legal issues that affect interviews
Identify different types of interview questions for individual personality styles
Detect deception and create strategies to gain quality information
Obtain confessions and signed statements
Define the aspects of an admission-seeking interview
Who Should Attend:
Certified Fraud Examiners and other anti-fraud professionals
Business professionals who conduct interviews
Attorneys, legal professionals and law enforcement personnel
Controllers and corporate managers
Detectives and private investigators
Governance, risk management and compliance officers
Internal and external auditors, CPAs, CAs and forensic accountants
Loss prevention and security professionals
Business professionals, educators and students interested in the anti-fraud field
Fees*
Members: $795
Non-Members: $995
*Pricing listed is for U.S. events. International event pricing may vary by location. Please view the individual event page for international pricing.
CPE Credit
16
Field of Study
Communications and Marketing
Course Level
Basic
Prerequisite
None
Advanced Preparation
None
Delivery Method
Group-Live
*Please note: Schedule listed is for U.S. events. All events outside of the U.S. are pushed back 30 minutes with registration beginning at 8:00 a.m. and the last session ending at 4:55 p.m.
Full Course Outline
Professional Interviewing Skills
*Please note: Schedule listed is for U.S. and Canadian events. All events outside of the U.S. and Canada are pushed back 30 minutes with registration beginning at 8:00 a.m. and the last session ending at 4:55 p.m.
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DAY ONE
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DAY TWO
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| 7:30 a.m. - 8:00 a.m. |
Registration - Breakfast Pastries |
Breakfast Pastries |
| 8:00 a.m. - 9:20 a.m. |
Preparing for the Interview
Interviewing is an art, and perfecting this art form requires focus and planning. In this session, we talk about how to effectively prepare for an interview, from determining the most appropriate time in an investigation to interview a specific party to identifying your own strengths and weaknesses and how they affect the interview process. |
Questioning for Quality Information
This session will include an in-depth discussion of a variety of methods for formulating questions that will assist you in dealing with any type of witness you may encounter. Learn to analyze the information provided by the witness to assist you in formulating questions that will ensure you obtain the best information possible from the interviewee. This session will also include a discussion on the proper methods to use when confronting a reluctant witness.
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| 9:20 a.m. - 9:35 a.m. |
Break |
Break |
| 9:35 a.m. - 10:55 a.m. |
Legal Elements of Interviewing/The Fraudster’s Mindset
In this session, you will learn about the legal authority to conduct interviews, the employee's rights and duties in an investigation and tort actions arising from interviews. You will also discuss several thinking patterns that are common among fraudsters, which will aid in developing interview themes and questions. |
Admission-Seeking Questions, Part 1
In these two sessions, you will learn all aspects of admission-seeking interviews. Learn to prepare the interview room for effective communication, the best methods for confronting the suspect, and the initial steps of securing the admission. |
| 10:55 a.m. - 11:10 a.m. |
Break |
Break |
| 11:10 a.m. - 12:30 p.m. |
The Interviewing Process, Part 1
This session will walk you through the process of a successful interview. Learn how to define the interview goal, identify the skills needed to execute an effective interview and develop an appropriate interview strategy. |
Admission-Seeking Questions, Part 2
This is a continuation of the previous session. In this session, you will learn how to ask admission-seeking questions and follow-ups based on the responses to your questioning. This session also includes how to interrupt denials, depersonalizing the victim, displaying the physical evidence, benchmark admissions and more. |
| 12:30 p.m. - 1:30 p.m. |
Group Lunch |
Lunch on Own |
| 1:30 p.m. - 2:50 p.m. |
The Interviewing Process, Part 2 In this session, you will continue the discussion of how to approach the interview process in the most effective manner. You will discuss the proper methods for scheduling the interview, arranging the location to hold it, as well as whether and how to take notes of what is said during the interview. You will also explore the challenges and dynamics of conducting interviews over the telephone.
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Confessions and Signed Statements
Proper use of the techniques learned during the Admission-Seeking Questions sessions could very well result in a confession. In this session, you will discuss how to make even the most reluctant suspect confess and how an effective statement should be written. |
| 2:50 p.m. - 3:05 p.m. |
Break |
Break |
| 3:05 p.m. - 4:25 p.m. |
Is That the Truth?
In this session, you will learn the various verbal and nonverbal clues to deception, including changes in speech patterns, selective memories, oaths and character testimony, anatomical physical responses, and other indicators. |
Role-Playing Exercise
In this session, you will be divided into two groups, the interviewer and the interviewee. As in any investigation, the interviewee may or may not be truthful. Each group will have a brief period of time to discuss their strategy among themselves. Depending upon which group you are placed into, you may be called upon to “jump into” the interview at any point and assume the role of representing your group. |
Event Details
Event Cancellation Policy
Our
cancellation policy is intended to keep costs low for attendees. Due to financial obligations incurred by ACFE, Inc. you must cancel your registration prior to the start of the event. Cancellations received less than 14 calendar days prior to an event start date are subject to a $100 administrative fee. No refunds or credits will be given for cancellations received on or after the start date of the event. Those who do not cancel and do not attend are responsible for the full registration fee. Should an event be cancelled or postponed by the ACFE due to
unforeseen circumstances, ACFE will process a full refund of registration fees
within 30 days of such circumstances becoming known. ACFE will attempt to
notify affected customers by phone and email after it determines cancellation
is necessary.
Satisfaction Guarantee
ACFE seminars are unmatched in scope and effectiveness and backed by our unconditional satisfaction guarantee. If you attend an ACFE event and are not completely satisfied, please contact an ACFE Member Services Representative at
MemberServices@ACFE.com or call (800) 245-3321 / +1 (512) 478-9000.
The Association of Certified Fraud Examiners, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:
www.nasbaregistry.org.
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