Managing Client Emotions: The Softer Side of Fraud Examinations
Conducting fraud engagements is not limited to reviewing documents and computer files, or securing evidence to support or refute allegations of potential wrongdoing. If the examination is properly performed, human interactions with clients will be unavoidable and emotions can run high.
This course will prepare you to identify, address and manage emotional issues during fraud examinations.
You Will Learn How To:
Apply strategies to manage individuals' emotions throughout the engagement, starting with setting the stage by addressing expectations at the initial meeting
Identify different emotions individuals may experience, including how the "Five Stages of Grief" apply in fraud investigations
Recognize that dealing with individuals' emotions is a large part of successfully resolving every fraud engagement
|NASBA Information:||Communications and Marketing|
|Last Updated:||April 2022|
|Delivery Method:||QAS Self-Study|
Please note: To be eligible for CPE credit, you must complete the final exam within one year of purchase date. You may only claim CPE credit for a course once.
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