Ordering and Return Policy

Satisfaction Guarantee 

If you are not 100% satisfied with any ACFE product, you may return it to us, provided it is in excellent condition, for a full refund of the item minus the cost of shipping. Product bundles may only be returned as a complete set. College and university bookstores have a return policy of six months for college-curriculum-use textbooks. For more information regarding refunds or other concerns, please contact Member Services at (800) 245-3321 / +1 (512) 478-9000.                             

4 Easy Ways to Order  

  1. Order online now with our secure server by clicking the “Add to Cart” button next to the item.  
  2. Online Chat: Order through the secure online chat service. Simply click on the Chat button on the right side of any page on ACFE.com. The live chat service is open 7:30 a.m. to 6 p.m. Central Time, Monday through Friday. 
  3. Call (800) 245-3321 or +1 (512) 478-9000 from 7:30 a.m. to 6:00 p.m. Central Time, Monday through Friday.  
  4. Download an order form and mail it to: 

    Association of Certified Fraud Examiners  
    Global Headquarters 
    The Gregor Building 
    716 West Ave 
    Austin, TX 78701-2727 
    USA 

We accept MasterCard, Visa, American Express, Diners Club, checks and money orders.  

Event Cancellation/Refund Policy  

ACFE training events are unmatched in scope and effectiveness and are backed by our unconditional satisfaction guarantee. If you attended an event and are not completely satisfied, please contact Member Services at (800) 245-3321 / +1 (512) 478-9000. 
 
Our cancellation policy is intended to keep costs low for attendees. Due to financial obligations incurred by ACFE, Inc. you must cancel your registration prior to the start of the event. Cancellations received less than 14 calendar days prior to an event start date are subject to a $250 cancellation fee (for CFE Exam Review Courses) or a $100 cancellation fee (for all other ACFE events and conferences including virtual). Cancellations received within one week prior to the start of a CFE Exam Review Course start date are subject to a $500 cancellation fee. No refunds or credits will be given for cancellations received on or after the start date of the event. Those who do not cancel and do not attend are responsible for the full registration fee.  

Event Registration Fees 

In-person, 1-Day Events: Registration includes refreshments, breakfast pastries and course materials for one attendee. Event fees do not include travel, lodging, incidentals and other meals. 
In-person, 2-Day Events: Registration includes refreshments, breakfast pastries, one group lunch and course materials for one attendee. Event fees do not include travel, lodging, incidentals and other meals. 
In-Person, Combo Events: Registration includes refreshments, breakfast pastries, two group lunches and course materials for one attendee. Event fees do not include travel, lodging, incidentals and other meals. 

Course Materials 

Generally, event course materials are not available for purchase, but we do offer several self-study courses that would be an appropriate alternative if you are unable to attend an event. Visit the ACFE Bookstore for more information. Each Virtual CFE Exam Review Course registrant will be mailed a course workbook. If a registrant cancels prior to the course start date, the registrant will have the option to pay $249 to keep the course workbook or mail back the workbook within 10 days after the course start date to avoid being charged the $249 workbook fee.  

Group Registrations 

Groups of three or more are entitled to receive $25 off the lowest eligible fee. Group discounts are not valid for one-day events. 

The Association of Certified Fraud Examiners, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org/