Managing Client Emotions: The Softer Side of Fraud Examinations

Managing client emotions
Course Level
Delivered via
2 Credits
Managing Client Emotions The Softer Side of Fraud Examinations On Demand Webinar


Conducting fraud engagements is not limited to reviewing documents and computer files, or securing evidence to support or refute allegations of potential wrongdoing. If the examination is properly performed, human interactions with clients will be unavoidable and emotions can run high. 

This course will prepare you to identify, address and manage emotional issues during fraud examinations.



You Will Learn How To:

Apply strategies to manage individuals' emotions throughout the engagement, starting with setting the stage by addressing expectations at the initial meeting

Identify different emotions individuals may experience, including how the "Five Stages of Grief" apply in fraud investigations

Recognize that dealing with individuals' emotions is a large part of successfully resolving every fraud engagement

CPE Information

CPE Credit: 2
NASBA Information: Communications and Marketing
Advanced Preparation: None
Last Updated: April 2022
Delivery Method: QAS Self-Study


CPE Credit

Please note: To be eligible for CPE credit, you must complete the final exam within one year of purchase date. You may only claim CPE credit for a course once.

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