What are the different ways I can place an order for an ACFE product?
We offer a variety of ways to order ACFE products. You can purchase products:
Online: Order online through a secure server in the online ACFE Bookstore. Next to the product you wish to order, click the "Add to Cart" button and follow the instructions. To verify what you have selected, click "View Cart" on the bottom of each product screen.
Online Chat: Order through the secure online chat service. Simply click on the "Live Chat" button at the top of any page on ACFE.com or on the "Click to Chat" button located on select pages throughout ACFE.com. The live chat service is open 7:30 a.m. to 6 p.m. Central Time, Monday through Friday.
Phone: Contact a Member Services Representative at +1 (512) 478-9000 / (800) 245-3321 anytime from 7:30 a.m. to 6 p.m. Central Time, Monday through Friday.
Mail: Download * an order form, and mail the completed form to ACFE, Global Headquarters, The Gregor Building, 716 West Ave, Austin, TX 78701-2727, USA.
What can I expect to be charged for the shipping and handling of ACFE products?
Shipping is calculated based on the product weight, shipping method and destination. The price of shipping will be calculated during the checkout process, and you will be able to view the total price before placing your order.
I am looking for a certain fraud-related product and cannot find it. Is there a way to request a product or resource?
If you are unable to locate what you are looking for, email Bookstore@ACFE.com, and one of our staff members will get back to you as soon as possible with information on your request. You can also contact a Member Services Representative at +1 (512) 478-9000 / (800) 245-3321 anytime from 7:30 a.m. to 6 p.m. Central Time, Monday through Friday.
Can I get a digital version of the most recent ACFE Resource Guide or Bookstore Catalog?
Yes. You can download a PDF version or request a printed copy be mailed to you. Visit ACFE.com/catalog for details.
I am still waiting to receive a shipment. Who should I contact to find out if my order has been processed or shipped?
Contact the ACFE at +1 (512) 478-9000 / (800)-245-3321 or by online chat and talk to one of our Member Services Representatives who will be able to verify the status of your order.
I am ordering a product and I need it to be shipped outside of the U.S. How can I purchase a product from the ACFE Bookstore?
Orders placed outside of the U.S. may be placed online or by calling a Member Services Representative at +1 (512) 478-9000 / (800) 245-3321. Please note that you are responsible for all customs duties and taxes charged on imports payable on delivery. Depending on your location, several shipping options are available including International Standard Shipping (2-4 weeks), International Priority Mail (1-3 weeks) and International Express Shipping (1-3 business days)*. Orders placed before 3 p.m. (Central Time) are shipped the same day. Orders placed after this time will be shipped the following business day. Shipping estimates are provided by the carrier and based on the average shipping time for the selected method. In some circumstances, shipping times may vary due to destination and carrier.
*International Express excludes weekends and holidays and is not available for all areas.
I have a fraud-related product that I would like the ACFE Bookstore to resell. Who should I contact?
Email the ACFE Product Manager with your request.
What is your return policy for physical products? What is your return policy for digital downloads and online products?
We offer a 100% satisfaction guarantee on all ACFE products. If you are not satisfied with your purchase, contact a Member Services Representative for more information.
How can I find out the cost of shipping something without paying for it?
Shipping is calculated based on the weight of your order and your location. You can view the cost of shipping before entering your payment information. To determine the price of shipping, add the items you would like to order to your cart. Once you have added the items to your cart, select "Checkout" on the "View Cart" screen. Then, select your shipping and billing addresses. The next screen will provide you with your available shipping options and the price for each.
What do I do if I have a technical issue with a product I purchased?
If you have a technical issue with a product you’ve purchased, please contact a Member Services Representative so we can help you resolve the issue.
I purchased a CFE Exam Prep Course and cannot use it. Can I transfer it?
Yes, but only if you have not used the CFE Exam Prep Course. Please contact a Member Services Representative for more information.
Which format should I choose for a self-study CPE course?
If you prefer receiving a physical workbook with the option to take a Scantron or online exam, workbook self-study courses would be your best choice. Shipping and handling charges apply.
If you prefer having instant access, a PDF available by download and an online exam, PDF self-study courses would be your best choice.
If you prefer completing your courses online with instant access and an online exam, an online self-study would be your best choice.
What payment methods do you accept?
The ACFE accepts Visa, Mastercard, American Express, Discover, Diner's Club, checks, money orders and wire transfers.
View past purchases
You can view your past purchases by logging on to ACFE.com and selecting the "My Transactions" tab on your "My Account" page.
Training & Events FAQs
How can I register for an event?
You can register online or by phone. You can also mail in your registration form to:
ACFE Global Headquarters
The Gregor Building
716 West Ave
Austin, TX 78701
Are the course materials available for separate purchase?
Generally, event course materials are not available for purchase, but we do offer several self-study courses that would be an appropriate alternative if you are unable to attend an event. Visit the ACFE Bookstore for more information. Each Virtual CFE Exam Review Course registrant will be mailed a course workbook. If a registrant cancels prior to the course start date, the registrant will have the option to pay $249 to keep the course workbook or mail back the workbook within 10 days after the course start date to avoid being charged the $249 workbook fee.
Does payment have to be submitted with my registration?
Unless you register online, payment does not have to be submitted at the time of registration. If you plan to take advantage of early registration savings, your payment must be submitted by the end of the business day on the early registration deadline to receive the savings.
Once I register for an event, how soon should I expect to receive a confirmation of my registration?
If you register online, you will receive a confirmation immediately upon completing the registration form. If you register by phone, mail or fax, you will receive a confirmation within 3-5 business days.
What are the advantages to registering early?
Early registration offers savings of $100 or more on 2-day events, combo events and conferences. Most attendees register early to take advantage of early registration savings. This deadline is set for approximately 30 days from the event start date. Early registration savings do not apply to 1-day events. Registration and payment must be submitted by the early registration deadline to receive these savings. Some ACFE events will sell out. We recommend registering early to guarantee your spot.
What time does the event begin and end?
All U.S. 1-, 2- and 3-day ACFE seminars begin at 8 a.m. and end at 4:25 p.m. each day. Start and end times for virtual events, summits and conferences may vary. Check the individual event page for more details.
I can't attend an event I signed up for, but my colleague can. How do I transfer my registration to my colleague?
To transfer your registration to another person at no cost, please contact us at +1 (512) 478-9000 / (800) 245-3321; you cannot do this online. There is no fee to transfer a registration, but if a member transfers a registration to a non-member, then the registration fee will be adjusted accordingly.
How do I book a hotel for the event I will be attending?
Contact the hotel directly and identify yourself as an ACFE attendee.
What is your event registration cancellation/refund policy?
Our cancellation policy is intended to keep costs low for attendees. Due to financial obligations incurred by ACFE, Inc. you must cancel your registration prior to the start of the event. Cancellations received less than 14 calendar days prior to an event start date are subject to a $250 cancellation fee (for CFE Exam Review Courses) or a $100 cancellation fee (for all other ACFE events and conferences including virtual). Cancellations received within one week prior to the start of a CFE Exam Review Course start date are subject to a $500 cancellation fee. No refunds or credits will be given for cancellations received on or after the start date of the event. Those who do not cancel and do not attend are responsible for the full registration fee.
Should an event be cancelled or postponed by the ACFE due to unforeseen circumstances, the ACFE will process a full refund of registration fees within 30 days of such circumstances becoming known. The ACFE will attempt to notify affected customers by phone and email after it determines cancellation is necessary.
I have registered for an event, but now I am unable to attend. Who do I notify?
You may contact us at +1(512) 478-9000 / (800) 245-3321 or email Events@ACFE.com. If emailing, please be sure to include your full name, member number (if an ACFE member), event title, city and the reason for the cancellation. We will refund your registration in the same way you originally paid. Please note, if you cancel your registration within 14 days of the start of the event you will be charged a $250 cancellation fee (for CFE Exam Review Courses) or a $100 cancellation fee (for other ACFE events and conferences). Cancellations received within one week prior to the start of a CFE Exam Review Course start date are subject to a $500 cancellation fee. If you do not cancel your registration and you do not attend the event, you will not receive a refund.
What do the event registration fees include?
In-person 1-Day Events: Registration includes refreshments, breakfast pastries and course materials for one attendee. Event fees do not include travel, lodging, incidentals and other meals.
In-person 2-Day Events: Registration includes refreshments, breakfast pastries, one group lunch and course materials for one attendee. Event fees do not include travel, lodging, incidentals and other meals.
In-Person Combo Events: Registration includes refreshments, breakfast pastries, two group lunches and course materials for one attendee. Event fees do not include travel, lodging, incidentals and other meals.
What is a combo event?
Throughout the year, the ACFE offers 1- and 2-day courses back to back at the same location. These pairings allow you to earn additional CPE credit at a lower cost. Registering for combo courses entitles you to $100 off, which may be combined with early registration savings.
Does the ACFE offer group registration savings?
Yes. Groups of three or more are entitled to receive $25 off the lowest eligible fee. Group discounts are not valid for 1-day events.