CFE Exam Prep Course FAQs

Please note: On August 30, 2023, the ACFE released a new CFE Exam Prep Course software platform. If you purchased a CFE Exam Prep Course after this date, please see the FAQs here.

CFE Exam Prep Course FAQs

CFE Exam Prep Course Technical Requirements

  • Technical Requirements

    System Requirements:

    • Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10, Windows 11, Mac OS X 10.6 (Snow Leopard) or above
    • Screen resolution of 1280x1024 or greater
    • High-speed Internet connection

    Browser Requirements:

    • Google Chrome 17 or above (latest version recommended)
    • Firefox 10 or above (latest version recommended)
    • Safari 5.1.7 or above (latest version recommended)
    • Internet Explorer 7 or above (Internet Explorer 8 or above recommended)
    • Microsoft Edge (latest version recommended)
    • Apple iPad, iOS 5 or above recommended
    • Browser must be set to allow Javascript as well as cookies.

Troubleshooting Common Issue - Error Messages

  • “Revision Mismatch”
    This error message will appear if you are entering a Prep Course license activation code that does not correspond with the Prep Course version that you purchased. You can find your license activation code by logging in to your account in My Learning & Resources. 

Troubleshooting Common Issue - No Error Messages

  • There is not a ‘submit’ button on certain questions in my review session. What do I do?
    For the Prep Course to run properly, please change the screen resolution to a color display running at a minimum of 1024x768 or 1280x1024 (we recommend a display of 1280x1024). If you are using a Netbook, this may not be possible, as the screen size may be too small. If you are unable to set the screen resolution to 1280x1024, the Prep Course program will be unable to run since the device does not meet the minimum requirements. 

    If your display settings meet the minimum requirements and you are still having issues and using Windows 7 or 8, please make sure your font size in Windows is set to the default (smaller) setting.