Managing Client Emotions in Forensic Accounting and Fraud Investigation

By Stephen Pedneault, CFE

This book’s author is a CFE

Cover of Managing Client Emotions
Managing Client Emotions in Forensic Accounting and Fraud Investigation


While many resources exist that outline the primary functional aspects of conducting a forensic accounting or fraud investigation, this book is the first of its kind in addressing the significance of client emotions during investigations and how important the management of those emotions is to the investigation as a whole. Forensic accounting expert Stephen Pedneault, CFE has nearly 30 years of experience conducting such fraud investigations and has become an expert in this form of holistic engagement management. In this comprehensive resource, Pedneault shares his real-world experiences to help the reader understand exactly what role client emotions can play in a fraud investigation, and how to acknowledge and address the emotions of all parties right from the start.

Included in this book are pragmatic strategies for managing emotions throughout an engagement, starting with the initial client meeting. You will also learn how to develop your own personal approach to managing individuals’ emotions throughout an investigation, which has proven to be much more effective than ignoring or underestimating the role that emotions can play. 

Product Details

This book's author is a CFE.
Label Value
ISBN 978-1119471493
Publisher Wiley
Published Copyright 2021
Pages 208
Format Hardcover

Table of Contents

About the Author
Part I Why Address Client Emotions?
Chapter 1 Encountering Client Emotions
Chapter 2 Choose to Address Client Emotions
Chapter 3 Complicating Factors
Part II What Emotions Will Be Encountered
Chapter 4 Identifying Client Emotions
Chapter 5 Identifying Client Emotions
Chapter 6 Identifying Client Emotnios
Chapter 7 Suicide
Chapter 8 Stages of Grief and Magical Thinking
Part III Client Emotions: Strategies Toward Success
Chapter 9 Preparing for Client Emotions
Chapter 10 Managing Client Emotions
Chapter 11 Reacting to Client Emotions
Chapter 12 Final Thoughts

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