Managing Client Emotions: The Softer Side of Fraud Examinations (Webinar Archive)


Managing Client Emotions

CPE Credit: 2
Course Level: Overview
Prerequisite: None


Conducting fraud engagements is not limited to reviewing documents and computer files, or securing evidence to support or refute allegations of potential wrongdoing. If the examination is properly performed, human interactions with clients will be unavoidable and emotions can run high.

This course will prepare you to identify, address and manage emotional issues during fraud examinations.

You Will Learn How To:

Recognize that dealing with individuals' emotions is a large part of successfully resolving every fraud engagement

Identify different emotions individuals may experience, including how the "Five Stages of Grief" apply in fraud investigations

Apply strategies to manage individuals' emotions throughout the engagement, starting with setting the stage by addressing expectations at the initial meeting

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Webinar Information:

Presenter: Stephen Pedneault, CFE, CPA, CFF, FCPA

Recording Date: March 31, 2016

Duration: 100 minutes

CPE Information:

Field of Study: Communications and Marketing

Last updated: March 2016

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System requirements:

Internet access: High-speed connection recommended

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Speakers required for video sound