Consumer Fraud (Online Self-Study)


Consumer Fraud

CPE Credit: 10
Course Level: Basic
Prerequisite: None


As a Certified Fraud Examiner and an anti-fraud expert, your community looks to you for guidance related to fraud. This course will provide you with an increased awareness and understanding of common consumer fraud schemes. Additionally, Consumer Fraud will provide you with resources and remedies to detect, deter, report and prevent these schemes – enabling you to better protect yourself and your community from becoming victims.

Schemes Covered Include:

Entrepreneurial and work-at-home opportunities

E-Commerce and online auction

Debt and loan

Telecommunications and telemarketing

Health and medical

Key Takeaways:

Ways to protect yourself and others from becoming victims of consumer fraud schemes

Techniques used to commit consumer fraud schemes

Effects of consumer fraud on consumers

Trends and statistics on consumer fraud

Preview Course

ACFE Ordering and Return Policy

Table of Contents:

Lesson 1: Consumer Fraud Overview

Lesson 2: Consumer Fraud Delivery Methods

Lesson 3: Online Methods Used to Obtain Consumer Data

Lesson 4: Elder Fraud

Lesson 5: Entrepreneurial Schemes

Lesson 6: Advance-Fee Schemes

Lesson 7: Credit Card Fraud Schemes

Lesson 8: Consumer Debt and Loan Schemes

Lesson 9: Mortgage Fraud Schemes

Lesson 10: Telecommunications and Telemarketing Schemes

Lesson 11: E-Commerce Schemes

Lesson 12: Online Auction Fraud Schemes

Lesson 13: Travel and Vacation Schemes

Lesson 14: Lifestyle Schemes

Lesson 15: Merchandising and Holiday Shopping Schemes

Lesson 16: Educational Development Schemes

Lesson 17: Collectibles Fraud Schemes

Lesson 18: Health and Medical Fraud Schemes

Lesson 19: Automotive Schemes

Lesson 20: Investment Schemes

Lesson 21: Other Consumer Fraud Schemes

Lesson 22: Current Trends and Statistics

Lesson 23: Conclusion

CPE Information:

You Will Learn How To:

Recognize characteristics of consumer fraud schemes and the perpetrators

Identify consumer fraud schemes conducted through the Internet

Identify techniques used to commit consumer fraud schemes

Identify ways in which consumers can avoid becoming victims of consumer fraud schemes

Field of Study: Specialized Knowledge

Last updated: July 2017

ACFE online self-study courses feature:

24/7 access to courses through your Internet browser
Save time and quickly earn CPE credits with instant access, grading and printable certificate
The flexibility to start or stop a course and pick-up right where you left off
No additional shipping fees

Learn more about accessing your online self-study course.

Learn more about online self-study courses and their features.

System requirements:

Internet access: High-speed connection recommended

Free Adobe Flash Player

Speakers required for video sound

Online Self-Study Troubleshooting Guide:

Problem: When I attempt to access my courses from “My Online Learning,” the course never launches, or I receive an error message saying my pop-up blocker needs to be turned off.

Solution: Your web browser must be configured to allow pop-ups in order to access ACFE Self-Study courses. Your browser may prompt you to allow pop-ups, or you may have to allow them manually. You may either allow them for all sites, or allow them just for the current site.

For information on how to manage your pop-up blocker settings in a specific browser, click the link below that corresponds to the browser you are using:

Internet Explorer
Google Chrome

Also note that many toolbars, such as the Google Toolbar and Yahoo! include pop-up blockers as well. If you have one or more toolbars installed on your browser with built-in pop-up blockers, you must configure them to allow pop-ups.

Problem: When I click on a course from “My Online Learning,” I am presented with a login page, but my username and password won’t allow me to log in.

Solution: You do not have to log in a second time to access your online self-study. You most likely reached the login page because you clicked the link labeled “Click Here” as shown below:

Online SS Image Absorb Error

Do not click that link; instead, allow your browser to automatically open the eLearning window on its own, which should happen after a few seconds. This will log you in automatically so that you can access your online courses.

Problem: I receive the following error when I try to load a different lesson with a course:

SS Online API Error

Solution: This occurs in Internet Explorer when trying to load a different lesson without closing the current lesson. This error can be avoided two different ways:

Always close the current lesson before going to another one. Always click the Close Window button (usually the red “X” in the upper right corner) of the current lesson before clicking on another lesson.

Use a different browser. This error seems to only occur in Internet Explorer, so using Mozilla Firefox or Google Chrome should resolve the issue (see below for links to download either of these browsers).

Other Troubleshooting Tips: If you encounter other errors, such as courses freezing or crashing, we recommend taking the following action:

Try a different browser. ACFE online self-study courses are designed to run on all modern web browsers, but if you encounter a problem that is not solved using one of the suggestions above, you can try using a different web browser to see if it eliminates the problem. We have most frequently seen where using Mozilla Firefox or Google Chrome has resolved an issue that was seen in Internet Explorer.

Mozilla Firefox can be downloaded here
Google Chrome can be downloaded here

Make sure you are running the latest version of Flash. Go to to see what version of Flash you are running, and then compare that to the table on that page to see what the latest version is for your operating system/browser combination. If you are not running the newest version, you should upgrade and see if that resolves the problem.