Together, Reducing Fraud Worldwide

  • On-Site Training Proposed Schedule 

     

    Professional Interviewing Skills 

      

     
    DAY ONE 
    DAY TWO 
    7:30 a.m. - 8:00 a.m.  Registration - Breakfast Pastries  Breakfast Pastries 
    8:00 a.m. - 9:20 a.m.  The Interviewing Process
    This session will teach you the skills necessary to conduct a successful interview. Learn the proper methods for scheduling the interview, arranging the location to hold it, and the skills to approach any type of witness you may encounter.

    Admission-Seeking Questions, Part 2
    This is a continuation of the previous session. In this period you will learn how to ask admission-seeking questions and follow-ups based on the responses to your questioning. This session also includes how to interrupt denials, depersonalizing the victim, displaying the physical evidence, benchmark admissions, and more.
     

    9:20 a.m. - 9:35 a.m.  Break  Break 
    9:35 a.m. - 10:55 a.m.  Is That the Truth?
    In this period, you will learn the various verbal and nonverbal clues to deception, including changes in speech patterns, selective memories, oaths and character testimony, anatomical physical responses, and other indicators. 
     
    Legal Elements of Interviewing
    In this period you will learn about the legal authority to conduct interviews, the employee's duty to cooperate, deception in interviews, employee rights, out of court statements, and tort actions arising from interviews.
    10:55 a.m. - 11:10 a.m.  Break  Break 
    11:10 a.m. - 12:30 p.m.  Videotape Screening: Finding the Truth: 
    Effective Interviewing Techniques

    This videotape pulls together some of the most effective methods that can be used to interview witnesses by using real-life situations that fraud examiners are most likely to encounter. It focuses on using effective communication skills to interview even the most reluctant witnesses.
     
    Confessions and Signed Statements
    Proper use of the techniques learned during the Admission-Seeking Questions session could very well result in a confession. In this session you will discuss how to make even the most reluctant suspect confess and how an effective statement should be written.
    12:30 p.m. - 1:30 p.m.  Group Lunch  Lunch on Your Own 
    1:30 p.m. - 2:50 p.m.  Questioning for Quality Information
    This session will include an in-depth discussion of a variety of methods for formulating questions that will assist you in dealing with any type of witness you may encounter. Learn to analyze the information provided by the witness to assist you in formulating questions that will ensure you obtain the best information possible from the interviewee. This session will also include a discussion on the proper methods to use when confronting a reluctant witness.
    Interviewing Exercise/Case Study Conclusion
    Put the knowledge you have learned in the previous three sessions to work in a series of interviews directly related to an actual case study. Learn first hand how to approach the witness, formulate effective questions, evaluate deception, and obtain all the relevant facts.
    2:50 p.m. - 3:05 p.m.  Break  Break 
    3:05 p.m. - 4:25 p.m.  Admission-Seeking Questions, Part 1 
    In these two sessions you will learn all aspects of admission-seeking interviews. Learn to prepare the interview room for effective communication, the best methods for confronting the suspect, and the initial steps of securing the admission.
    Role Playing Exercise
    In this segment the class will be divided into two groups, the interviewer and the interviewee. As in any investigation, the interviewee may or may not be truthful. Each group will have a brief period of time to discuss their strategy among themselves. Depending upon which group you are placed into, you may be called upon to “jump into” the interview at any point and assume the role of representing your group.