Together, Reducing Fraud Worldwide
About ACFE Bookstore & ProductsI would like to place order for an ACFE product. What are the different ways I can place an order? We offer a variety of ways to order ACFE products. Online: You can order online through our secure server in the online ACFE Bookstore. Next to the product you wish to order, click the “Add to Cart” button and follow the instructions. To verify what you have selected, click the “View Cart” on the bottom of each product screen. Phone: Contact us to speak with a Member Services Representative who is standing by, ready to take your order from 7:30 a.m. to 6:00 p.m. Central Time, Monday through Friday. Mail: Download* an order form, fill it out, and mail it to ACFE, World Headquarters, The Gregor Building, 716 West Ave, Austin, TX 78701-2727, USA . Fax: Download* an order form and fax it to +1 (512) 478-9297.
I am interested in ordering a product online. What can I expect to be charged for shipping and handling? Shipping is calculated based on the product weight, shipping method and destination. The price of shipping will be calculated during the check-out process. I am looking for a certain fraud-related product and can not find it. Is there a way to request a product or resource? Contact the ACFE Bookstore at bookstore@ACFE.com and one of our staff members will get back to you as soon as possible with information on your request. Can I request or obtain an electronic version of the most recent ACFE Bookstore catalog? Yes. You can request a printed copy to be mailed to you or download an electronic PDF version. I am still waiting to receive a shipment. Who should I contact to find out if my order has been processed or shipped? Contact us and ask one of our Member Services Representatives who will be able to verify that your order has been processed and shipped. What happens if the product I want to order is “out of stock” or on “backorder?” You are encouraged to place your order, even though the item may be temporarily out of stock when we receive your order. If we cannot ship your complete order, we will ship all available products and backorder the balance. You will be notified on your invoice or by e-mail, phone or mail within seven business days of receipt of your order. Shipments will be made as soon as backordered products are available and in stock. You may cancel a backordered product at any time. Please let us know and your request will be honored. ACFE will not issue refund or credit for discontinued merchandise. All international shipments on backorder will be held until all products are in stock to ship. I am ordering a product and I need it to be shipped internationally. How can I purchase a product from the ACFE Bookstore? International orders may be placed online or by calling a Member Services Representative. Please note that you are responsible for all customs duties and taxes charged on imports payable on delivery. Depending on your location, several shipping options are available including International Standard Shipping (2-4 weeks), International Priority Mail (1-3 weeks), and International Express Shipping (1-3 business days). International Express excludes weekends and holidays and is not available for all areas. Orders placed before 3:00 p.m. (Central) are shipped the same day. Orders placed after this time will be shipped the following business day. Shipping estimates are provided by the carrier and illustrate the average shipping time for the selected method. In some circumstances, shipping times may vary due to destination and carrier.I have or carry a fraud-related product that I would like the ACFE Bookstore to resell. Who should I contact? Contact the ACFE Bookstore Product Marketing Manager at bookstore@ACFE.com with all requests. Learning Events & Conferences How can I register for an event or a conference? Registering is easy. You may register online, call, mail or fax in your registration form to: ACFE World Headquarters The Gregor Building 716 West Ave Austin , TX 78701 (800) 245-3321 / +1 (512) 478-9000 Fax: +1 (512) 478-9297 Once I register for an event, how soon should I expect to receive a confirmation of my registration? If you register online, you will receive a confirmation immediately upon completing the registration form. If register by phone, mail or fax, you should expect to receive a confirmation with in 2 weeks. Does payment have to be submitted with my registration? Unless you register online, payment does not have to be submitted at the time of registration. If you are planning of taking advantage of the Early Registration Savings, your payment must be submitted by the end of the business day of the Early Registration Deadline to receive the savings. What is the advantage to registering early? There are a couple advantages to registering early. Most attendees register early to take advantage of Early Registration Savings. This deadline is set for approximately 30 days from the event start date. On 2-day events you can save $95 off the registration fees and for other events and conferences you can save even more! Registration and payment must be submitted on or by the Early Registration Date to receive discounts. What time does the event begin and end? All US 1, 2 and 3 day ACFE events begin at 8:00am and end at 4:25pm each day. US and international conferences start and end time may vary. I have registered for an event, but now I am unable to attend. Who do I notify? You may contact us or email at events@ACFE.com. If emailing, please be sure to include your full name, member number (if an ACFE member), event title, city and the reason for the cancellation. The money will be refunded less a cancellation fee, if one applies or no refund at all if it is past the start date of the event. What is your event registration cancellation/refund policy? Our cancellation policy is intended to keep costs low for attendees. Due to financial obligations incurred by ACFE, Inc. you must cancel your registration prior to the start of the event. Cancellations received less than 14 calendar days prior to an event start date are subject to a $100 administrative fee. No refunds or credits will be given for cancellations received on or after the start date of the event. Those who do not cancel and do not attend are responsible for the full registration fee. Are the course materials available for separate purchase? Yes. If you are unable to attend an event, you may purchase the course materials after the event start date. Contact us or email at memberservices@ACFE.com. What do the event registration fees include? 1-Day Events: Registration for 1-day events include refreshments, breakfast pastries, and course materials for one attendee. Event fees do not include travel, lodging, incidentals and other meals.
2-Day Events: Registration for 2-day events include refreshments, breakfast pastries, one group lunch, and course materials for one attendee. Event fees do not include travel, lodging, incidentals and other meals.
3-Day Events: Registration for 3-day events include refreshments, breakfast pastries, two group lunches and course materials for one attendee. Event fees do not include travel, lodging, incidentals and other meals. Does the ACFE offer Group Registration Savings? Yes. The pricing structure below is valid on 2 & 3 day learning events and is not valid on 1-day events, conferences or workshops.
2-Day Events: Registrations for groups of 3 or more are entitled to receive $25 off the lowest eligible fee.
3-Day Events: Registrations for groups of 3 or more are entitled to receive $25 off the lowest eligible fee. Does the ACFE have a list of colleges/universities that offer anti-fraud education? Yes. The ACFE maintains a list of schools (undergraduate and graduate level) that teach at least a single course in Fraud Examination.
Frequently Asked Questions
Products & Events
© 2014 Association of Certified Fraud Examiners, Inc. All rights reserved.