Together, Reducing Fraud Worldwide

  • ACFE Products and Events

     

    What are the different ways I can place an order for an ACFE product?

     

    We offer a variety of ways to order ACFE products. You can purchase products:

    Online: Order online through a secure server in the online ACFE Bookstore. Next to the product you wish to order, click the "Add to Cart" button and follow the instructions. To verify what you have selected, click "View Cart" on the bottom of each product screen.

    App: Order products on the ACFE's mobile app. Learn how to install the app on your phone today.

    Phone: Contact a Member Services Representative at +1 (512) 478-9000 / (800) 245-3321 anytime from 7:30 a.m. to 6 p.m. Central Time, Monday through Friday.

    Mail: Download* an order form, and mail the completed form to ACFE, Global Headquarters, The Gregor Building, 716 West Ave, Austin, TX 78701-2727, USA.

    Fax: Download* an order form and fax the completed form to +1 (512) 478-9297.

    Online Chat: Order on the secure online chat service. Simply click on the "Live Chat" button at the top of any page on ACFE.com or on the "Click to Chat" button located on select pages throughout ACFE.com. The live chat service is open 7:30 a.m. to 6 p.m. Central Time, Monday through Friday.

     

    What can I expect to be charged for the shipping and handling of ACFE products?
    Shipping is calculated based on the product weight, shipping method and destination. The price of shipping will be calculated during the check-out process, and you will be able to view the total price before placing your order.

     

    I am looking for a certain fraud-related product and cannot find it. Is there a way to request a product or resource?
    You can search the Product Index. If you are still unable to locate what you are looking for, contact the ACFE Bookstore at Bookstore@ACFE.com, and one of our staff members will get back to you as soon as possible with information on your request. You can also contact a Member Services Representative at +1 (512) 478-9000 / (800) 245-3321 anytime from 7:30 a.m. to 6 p.m. Central Time, Monday through Friday.

     

    Can I get an electronic version of the most recent ACFE Resource Guide or Bookstore Catalog?
    Yes. You can download a PDF version or request a printed copy be mailed to you. Visit ACFE.com/catalog for details.

     

    I am still waiting to receive a shipment. Who should I contact to find out if my order has been processed or shipped?
    Contact the ACFE via phone at +1 (512) 478-9000 / (800)-245-3321 or by online chat on ACFE.com, and ask one of our Member Services Representatives who will be able to verify the status of your order.

     

    I am ordering a product and I need it to be shipped outside of the U.S. How can I purchase a product from the ACFE Bookstore?
    Orders placed outside of the U.S. may be placed online or by calling a Member Services Representative at +1 (512) 478-9000 / (800) 245-3321. Please note that you are responsible for all customs duties and taxes charged on imports payable on delivery. Depending on your location, several shipping options are available including International Standard Shipping (2-4 weeks), International Priority Mail (1-3 weeks) and International Express Shipping (1-3 business days)*. Orders placed before 3 p.m. (Central Time) are shipped the same day. Orders placed after this time will be shipped the following business day. Shipping estimates are provided by the carrier and based on the average shipping time for the selected method. In some circumstances, shipping times may vary due to destination and carrier.

     

    *International Express excludes weekends and holidays and is not available for all areas.

     

    I have a fraud-related product that I would like the ACFE Bookstore to resell. Who should I contact?
    Contact the ACFE Product Marketing Manager at Bookstore@ACFE.com with your requests.

     

    What is your return policy for physical products? What is your return policy for digital downloads and online products?
    We offer a 100% satisfaction guarantee on all ACFE products. If you are not satisfied with your purchase, contact a Member Services Representative for more information.

     

    How can I find out the cost of ship something without paying for it?
    Shipping is calculated based on the weight of your order and your location. You can view the cost of shipping before entering your payment information. To determine the price of shipping, add the items you would like to order to your cart. Once you have added the items to your cart, select "Checkout" on the "View Cart" screen. Then, select your shipping and billing addresses. The next screen will provide you with your available shipping options and the price for each.

     

    What do I do if I am having a technical issue with a product I purchased?
    If you have a technical issue with a product you’ve purchase, please contact a Member Services Representative so we can help you resolve the issue.

     

    I purchased a CFE Exam Prep Course and cannot use it. Can I transfer it?
    Yes, but only if you have not used the CFE Exam Prep Course. Please contact a Member Services Representative for more information.

     

    Which format should I choose for a self-study CPE course?

    If you prefer receiving a physical workbook with the option to take a Scantron or online exam, workbook self-study courses would be your best choice.

    If you prefer having instant access, a PDF available by download and an online exam, PDF self-study courses would be your best choice.

    If you prefer completing your courses online with instant access and an online exam, an online self-study would be your best choice.

     

    What payment methods do you accept?
    The ACFE accepts Visa, Mastercard, American Express, Discover, Diner's Club, checks, money orders and wire transfers.

     

    How do I view my transactions?
    You can view your transactions by logging on to ACFE.com and selecting the "My Transactions" tab on your "My Account" page.

     

    Training Events

     

    How can I register for an event?
    Registering is easy. You may register online or by phone. You can also mail or fax in your registration form to:

     

    ACFE Global Headquarters
    The Gregor Building
    716 West Ave
    Austin, TX 78701
    Fax: +1 (512) 478-9297

     

    Once I register for an event, how soon should I expect to receive a confirmation of my registration?
    If you register online, you will receive a confirmation immediately upon completing the registration form. If you register by phone, mail or fax, you will receive a confirmation within 3-5 business days.

     

    Does payment have to be submitted with my registration?
    Unless you register online, payment does not have to be submitted at the time of registration. If you plan to take advantage of early registration savings, your payment must be submitted by the end of the business day on the early registration deadline to receive the savings.

     

    What are the advantages to registering early?
    Early registration offers savings of $95 or more on 2-day events, combo events and conferences. Most attendees register early to take advantage of early registration savings. This deadline is set for approximately 30 days from the event start date. Early registration savings do not apply to 1-day events. Registration and payment must be submitted on or by the early registration deadline to receive these discounts. Some ACFE events will sell out. We recommend registering early to guarantee your spot.

     

    What time does the event begin and end?
    All U.S. 1-, 2- and 3-day ACFE seminars begin at 8 a.m. and end at 4:25 p.m. each day. International conferences start and end times may vary.

     

    I can't attend an event I signed up for, but my colleague can. How do I transfer my registration to my colleague?
    To transfer your registration to another person at no cost, please contact us at +1(512) 478-9000 / (800) 245-3321; you cannot do this online. There is no fee to transfer a registration, but if a member transfers a registration to a non-member, then the registration fee will be adjusted accordingly.

     

    How do I book a hotel for the event I will be attending?
    Hotel reservations are not handled through the ACFE. You will need to contact the hotel directly and identify yourself as an ACFE attendee.

     

    What is your event registration cancellation/refund policy?
    Our cancellation policy is intended to keep costs low for attendees. Due to financial obligations incurred by the ACFE, you must cancel your registration prior to the start of the event. Cancellations received less than 14 calendar days prior to an event start date are subject to a $100 administrative fee. No refunds or credits will be given for cancellations received on or after the start date of the event. Those who do not cancel and do not attend are responsible for the full registration fee.

     

    I have registered for an event, but now I am unable to attend. Who do I notify?
    You may contact us at +1(512) 478-9000 / (800) 245-3321 or email Events@ACFE.com. If emailing, please be sure to include your full name, member number (if an ACFE member), event title, city and the reason for the cancellation. We will refund your registration in the same way you originally paid. Please note, if you cancel your registration within 14 days of the start of the event you will be charged a $100 administrative fee. If you do not cancel your registration and you do not attend the event, you will not receive a refund.

     

    Are the course materials available for separate purchase?
    Yes. If you are unable to attend an event, you may purchase the course materials for seminars after the event start date. Contact us at +1(512) 478-9000 / (800) 245-3321 or email MemberServices@ACFE.com. Note: Course materials are not available for conferences or the CFE Exam Review Course.

     

    What do the event registration fees include?
    1-Day Events: Registration includes refreshments, breakfast pastries and course materials for one attendee. Event fees do not include travel, lodging, incidentals and other meals.
    2-Day Events: Registration includes refreshments, breakfast pastries, one group lunch and course materials for one attendee. Event fees do not include travel, lodging, incidentals and other meals.
    Combo Events: Registration includes refreshments, breakfast pastries, two group lunches and course materials for one attendee. Event fees do not include travel, lodging, incidentals and other meals.

     

    What is a combo event?
    Throughout the year, the ACFE offers 1- and 2-day courses back to back at the same location. These pairings allow anti-fraud professionals to earn additional CPE credit at a lower cost. Registering for combo courses entitles you to $100 off, which may be combined with early registration savings.

     

    Does the ACFE offer group registration savings?
    Yes. Groups of three or more are entitled to receive $25 off the lowest eligible fee. Group discounts are not valid on 1-day events.