• Telephone-Based Hotline 

    EthicsLine Telephone-Based Fraud Hotline

    The EthicsLine Hotline solution enables you to customize virtually any aspect of the service and is supported by the EthicsLine best-in-class Contact Center powered by NAVEX Global, which features highly-trained communication specialists to field reports of business misconduct and non-compliance professionally and efficiently. 

    Telephone Options

    Custom Calling Programs: Feature proprietary toll-free lines, prompts, greetings and routing to accommodate clients who publish multiple phone numbers as well as clients who publish a single number for multiple programs.

     

    Telephone Access 

     

    Toll-Free Service – North American Toll-Free service: The number can be new custom number, number transferred from client's internal hotline, or number transferred from external hotline (provider other than NAVEX Global).

    International Toll-Free Service (ITFS): The easiest way for employees outside of the United States, U.S. territories or Canada to reach your EthicsLine hotline toll-free. Individual ITFS lines are set up on a per-country basis, and many countries around the world currently have ITFS availability. Allows in-language greetings and prompts in more than 150 languages. Note: International Toll-Free Service (ITFS) is utilized in all countries where available.

    Global Inbound Service (GIS): GIS enables toll-free calls from one specific country of origin to the EthicsLine Contact Center. As with ITFS, the caller dials a domestic toll-free number that links to a U.S. toll-free number for delivery to your EthicsLine employee hotline. Typically, GIS lines support calls placed from mobile phones in more countries than ITFS.

    Direct Access (DA): Recommended when ITFS is not available in a particular country. A caller using Direct Access to reach a toll-free number in the U.S. first dials a Direct Access Number. Each participating country has its own Access Number. After the caller dials the Access Number, they hear a tone, and then dial the toll-free hotline number.

     

    Language Interpretation

    The EthicsLine Contact Center powered by NAVEX Global employs bilingual communication specialists for common languages and further partners with leading online translation providers to enable the processing of reports in over 150 languages, 24 hours per day, 365 days per year.