The EthicsLine Contact CenterThe EthicsLine state-of-the-art Contact Center powered by NAVEX Global is staffed by skilled professionals. The Contact Center incorporates Computer Telephony Integration (CTI) technology to maximize call processing efficiency and operates 24/7/365 and processes hundreds of thousands of hotline calls per year. Contact Center At-a-Glance The Contact Center currently serves more than 800 multi-national organizations spread across 200 countries and territories.
As a result of NAVEX Global's Federal Government work, Contact Center employees have "For Official Use Only" (FOUO) clearance, which encompasses "Sensitive but Unclassified Information."
Management of Workload to WorkforceAll aspects of Contact Center operations are continually monitored and call volume is forecasted by month of year, day of week and quarter hour. As call volume increases, our skilled team is adjusted accordingly to meet or exceed the required service levels. Experienced Management and Certified Staff
EthicsLine Features and Benefits
Supplemental Anti-Fraud Solutions
Contact us to arrange a demo or get pricing information. Or call (888) 782-4769 to speak with an EthicsLine representative.