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Mastering culturally sensitive fraud examination interviews
The practical, culturally nuanced approach to interviewing subjects from a variety of backgrounds presented in this article sets fraud examiners up for success. See how interviewing subjects with sensitivity to their cultural backgrounds encourages good rapport and productive interviews.
Written By: Anuj Choudhary, CFE, CA, CISA, JV Phani Kiran, CFE, CA
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- Career and Professional Development
- Ethics
- Interviewing
Getting started as a forensic interviewer
Conducting a forensic interview for the first time can be a nerve-racking experience. But with the right tools and resources, you can obtain vital firsthand information from those with knowledge of an alleged crime.
Written By: Nicholas DiModica, CFE, CPA
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- Career and Professional Development
- Fraud Investigation and Examination
- Interviewing
Taking trauma into account
Interviews are essential to gathering detailed information during a fraud examination. But some interviews require special care, especially when it comes to victims of fraud. Trauma-informed interviewing practices take into account the emotional upheaval that fraud victims often face. In this article, the author explains why trauma-informed interviews are important and how their principles can be incorporated into interviewing practices.
Written By: Emily Homer, Ph.D., CFE
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- Fraud Investigation and Examination
- Interviewing
Overcoming implicit bias in anti-fraud investigations
Everyone has personal biases, but letting these biases color our views of a suspect can affect the integrity of fraud investigations. Here we explain what unconscious biases are and what fraud examiners can do to overcome them.
Written By: Kate Pospisil, CFE
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- Career and Professional Development
- Fraud Investigation and Examination
- Interviewing
Fraud lessons from the ‘killer nurse’
Charles Cullen, a former registered nurse, is serving 11 consecutive life sentences for murdering 29 patients in 16 years at New Jersey and Pennsylvania hospitals. The author, who helped investigate the case, shares organizational deficiencies that have helped him in subsequent fraud investigations.
Written By: Barry Bittenmaster, CFE
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- Ethics
- Interviewing
- Investigation
When subjects admit guilt but they’re innocent
Why would someone confess to a crime they didn’t commit? Often an interviewer, trained to be accusatory and aggressive, will pressure subjects to admit guilt. Here’s how fraud examiners — rightfully constrained by higher ethics guardrails — can prevent false confessions that result in wrongful terminations and improper convictions, and ruin innocent subjects’ lives, while leaving the guilty free to commit additional crimes.
Written By: Beth Mohr, CFE
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- Interviewing
Analyze potential whistleblowers with these psychology profiles
Cultivating whistleblowers is harder work than persuading traditional interviewees to talk during an investigation. Use these profiles to categorize Victims, Avengers, Samaritans and Intellectuals.
Written By: Andrew Thompson, CFE
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- Criminology and Psychology
- Interviewing
Adjusting to a new reality
The COVID-19 pandemic changed the way we work and provided an opportunity for fraudsters to scam the populace like never before. The ACFE Board of Regents looks back on its experiences and provides advice on how to fight fraud in this post-coronavirus landscape.
Written By: Paul Kilby, CFE
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- Fraud Schemes
- Interviewing
- Professional and Career Development
'Thin-slicing' experience
Intuition, sensitivity to nonverbal cues, pattern recognition — our brains are capable of rapidly processing information to help us make judgments and decisions. This ability is called “thin-slicing.” It can provide another tool for fraud examiners to follow their instincts to the truth but only when we use it properly and recognize its limitations.
Written By: Donn LeVie, Jr., CFE
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- Criminology and Psychology
- Interviewing
Dealing with narcissistic interviewees
Interviewing narcissists during a fraud examination demand special skills. Here are some practical ways to interview those who have inflated self-perceptions and are missing solid self-esteem fundamentals.
Written By: Benjamin Schorn, CFE
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- Criminology and Psychology
- Fraud Investigation and Examination
- Interviewing
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