Sophia Carlton, CFE
Inside job
While external fraudsters who absconded with billions of dollars in pandemic relief have dominated headlines, less attention has been paid to employees scamming those very same programs. Here we spotlight internal fraud at state agencies and what organizations can do to fight this pernicious type of fraud.
Written By: Suzanne Carlson, Sophia Carlton, CFE
Balancing fraud management and the customer experience
Forming solid relationships with customers while protecting them from fraud and financial loss is a constant balancing act for banks. The author details the steps involved in developing a strategy that puts customer protection at the center while providing a hassle-free customer experience.
Written By: Sophia Carlton, CFE
Prioritizing fraud program documentation
Documenting your fraud program is a business imperative that shouldn’t be overlooked. The author details how to craft an enterprise-level fraud policy and a program document that can set your organization up for success.
Written By: Sophia Carlton, CFE
Who’s liable in authorized push-payment schemes?
You probably send cash via Zelle, Venmo, Apple Pay or other mobile apps. But scammers are also using those apps to trick people into authorizing payments. Banks have traditionally balked at refunding victims, but that’s changing as the U.K. government implements the Payment Systems Regulator, and the U.S. government pressures financial institutions.
Written By: Sophia Carlton, CFE
Filling in the fraud awareness training gaps
Many organizations provide fraud awareness training for their employees. In fact, according to survey results from Occupational Fraud 2024: A Report to the Nations, 63% of organizations provide awareness training for their staff. However, not all awareness training is created equal, and I’ve witnessed programs that fall short of their intended goals because they lack key elements. So how can organizations bridge those gaps for effective, adaptable and scalable fraud awareness training
Written By: Sophia Carlton, CFE
Fake it until you make it: Fraudulent founders
In recent years, stories of company founders committing fraud have proliferated in the news. By examining high-profile cases, the author identifies patterns and key takeaways for CFEs to better understand this seemingly all-too-common phenomenon.
Written By: Sophia Carlton, CFE
Best defense is a good offense
Use the new Anti-Fraud Playbook, produced by the ACFE and Grant Thornton, to operationalize leading guidance from the ACFE/COSO Fraud Risk Management Guide to help your organization move from theory to practice.
Written By: Sophia Carlton, CFE, James Ruotolo, CFE
Level Up Your Fraud Risk Assessment: Achieving Best-in-Class FRA
Level Up Your Fraud Risk Assessment: Achieving Best-in-Class FRA
Written By: Sophia Carlton, CFE, Suzanne Carlson
Level-Up Your Fraud Risk Assessment
Level-Up Your Fraud Risk Assessment
Written By: Sophia Carlton, CFE
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