• Career Center: Newly Self-Employed
     

    CFE Finds Satisfaction in Bringing Order Out of Chaos 

    Jaydra Perfetti, CFE 

    Founder 

    Paper Investigator Inc. 

    Portland, Oregon.

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    Jaydra Perfetti, CFE, founder of Paper Investigator Inc., discovered her passion for financial investigations and fraud detection as a tax compliance officer for the U.S. Internal Revenue Service (IRS). In this role, Perfetti led an investigative team to establish a case against an office of tax preparers who were preying on vulnerable communities in a scheme to defraud the federal government of more than $500,000. The civil penalty case she built against the lead tax preparer went through the appeals process where her findings were fully sustained. While working through this case and many others, she came to understand that, for her, investigation is as much art as it is science and as much intuition as it is technique.

    At the beginning of this year, Perfetti decided to start her own private practice. “I eventually concluded that in order to have the impact I really want on the world, I would have to go out on my own and create it.” As a new adventure looms before her, she is determined to stay true to what drew her to this profession in the first place — a desire to help make the world a better place.


    How long have you been involved in the anti-fraud profession and how did you become passionate about fighting fraud? 

    I have been involved in the anti-fraud profession my whole career, which so far has been about 14 years. I started in customer service with the IRS, answering phone calls. Most people called to ask questions or check on the status of their refunds, but many people also called because they needed help resolving some kind of fraud situation. The stories ranged all over, from “my neighbor was bragging about how much money he makes and that he never pays taxes” to “my ex-spouse filed a tax return with me on it, got a big refund and I never saw any of it!”

    It struck me just how much fraud was going on in the world, and I realized I was in a unique position to do something about it — I could make a real difference by helping these people. After a few years in customer service, I transferred to the examination division where I spent 10 years performing tax audits and conducting fraud investigations.


    What is one of the biggest lessons you have learned since becoming a CFE? 

    Fraud is often preventable — as long as you’re paying attention. I used to feel resigned to the existence of fraud. I thought because criminals spend all day creating new ways to separate people from their money, there was no way for law enforcement to ever get ahead of it. I certainly felt, as a member of law enforcement, like I was always playing catch-up.

    Then I joined the ACFE and discovered there are people in the world filling a critical third role. Not only are there criminals and crime fighters, there are also people actively fighting fraud before it happens. Thousands of people work day after day on prevention, setting up anti-fraud controls, educating people and organizations and creating fraud response plans. I knew prevention was important, but I hadn’t realized how massive the prevention effort really is or how many people dedicate their professional lives to it. This revelation gave me hope and continues to inspire my work every day.


    What is your current role and what does it entail? 

    I am in private practice as a forensic accountant and investigator. My clients include individuals, businesses and nonprofits. My role includes everything from building the business and finding clients to planning investigations and projects, doing the actual investigative work and reporting on my findings. In many cases I also recreate accounting records and financial statements as they should have been generated in the first place. I am also the marketing department, the IT person and everything in between.

    The parts of my job I most enjoy are helping people and solving mysteries. I come alive on the hunt for facts, and I love the feeling of triumph when I finally uncover the hidden truth. The most satisfying part of my work is explaining to my client what happened and how it occurred. I feel like I make a positive difference for people and organizations by bringing order out of the chaos, and I love to help in that way.


    What steps led you to starting your own private practice? 

    It started with the IRS, where I spent more than 13 years. The last 10 years there I spent doing tax audits, which included a lot of forensic accounting and fraud investigations. I have also spent the last 11 years volunteering for several nonprofits as a board treasurer.

    A few years ago most of the government was put under a hiring freeze due to budget constraints, so opportunities to grow within my agency became nonexistent. I channeled my desire for new challenges and professional improvement through my volunteer work. I got to do wonderful things for some great organizations. Unfortunately, the federal budget continued to suffer, and fulfilling our mission became more and more challenging. I eventually concluded that in order to have the impact I really want on the world, I would have to go out on my own and create it.

    Last year I studied for the CFE Exam and earned my credential in November. I got my private investigator license at the beginning of this year. After setting up my business, I left my job with the IRS to work for myself.


    What is a memorable case or project that you have worked on, one that made you feel especially proud? 

    One of the projects I feel most proud about was an investigation I led into an office of tax preparers. The investigation started, like so many do, with a tip. My team and I followed the tip and audited a batch of tax returns all prepared by this office. We discovered a pattern — the same large credit was claimed by taxpayers who were clearly not eligible for it, and English was a second language for all the taxpayers.

    Through our investigation, the scheme we uncovered was heart-wrenching. These tax preparers set up their business to target a particular ethnic minority group. They convinced their clients to file tax returns through them by promising it would look better on immigration forms. But the tax returns they filed included thousands of dollars of false credits, so these taxpayers received large refunds they were not entitled to. Since English was not their first language, these taxpayers could not see for themselves that what the preparers told them was on their tax return was not actually there.

    The audits resulted in each family owing those false refunds back; an average balance due of $5,000 per year for three years. It was a devastating debt for families working hard and living from paycheck to paycheck. It was also a shocking betrayal by those they trusted. The tax preparers were members of the community as well as experts hired with the expectation to file a correct tax return.

    The preparers collected their fees at the time the returns were prepared, so they were not affected by the balance their clients now owed for the refunds they should not have received. I successfully asserted a penalty for willful/reckless disregard of the tax law against the main preparer, and my findings were sustained on appeal. The penalty totaled $5,000 per year for every client. A clear and just consequence for someone holding themselves out as a trusted expert to a vulnerable demographic.


    What advice do you have for anyone facing a similar case?  

    Documenting your entire investigative process is critical. We were so successful with our case because everyone on my team meticulously documented all findings from the very beginning of the case. You never know which small fact will turn out to be the linchpin, so it’s best to document everything you discover and how you found it.


    How has earning the CFE credential benefited your career?  

    I have always dreamed of owning my own business and working for myself. I want to do great work that makes a difference in the world. Earning my CFE credential gave me the confidence and credibility to take the leap to open my own practice. When I say “I am a CFE,” it leaves an impression and people take notice.


    How has membership in the ACFE impacted your professional development?  

    ACFE membership has taken my professional development to a new level. I have taken countless courses over the last 10 years on investigation methods, procedure and theories. Most courses have a dry or rote feel — even ones I enjoyed — but when I went to the ACFE Global Fraud Conference in June, I was blown away. There was such a wide variety of anti-fraud topics to choose from, and the presentations were fascinating. Each speaker had a thorough working understanding of the topics they presented, and they communicated that knowledge effectively. I was rapt from the first moment through the last session, and I came home with excellent new ideas and skills I put into my practice right away.


    What activities or hobbies do you like to do outside of work?  
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    I enjoy partner social dancing. My favorites are contra, swing, blues, waltz and tango. Dancing is how my partner, Noah, and I met, and it’s still one of our favorite activities we enjoy together.

    I have also been training in a martial arts style called Mo Duk Pai for the last dozen years, which means “martial ethics method.” It’s a blended style with roots from a broad range of hard and soft styles focused on practical self-defense and developing the total martial artist (mind, body and spirit). I teach two days a week and enjoy sharing my passion with both youth and adult students.

    Another of my passions is community building. I currently sit on the board of two nonprofits. I find it immensely satisfying to give back to my community and make positive changes for our members and those we serve.