Every day, auditors, investigators, lawyers and other professionals are required to interview and elicit information from people as part of their jobs. This self-study course will discuss the skills necessary to become a better communicator and a more effective interviewer. The workbook includes access to online video clips with interview examples and tips for conducting effective interviews.
You Will Learn How To:
Evaluate written and oral communications
Recognize non-verbal and verbal contaminants and detect linguistic clues
Prepare for the interview and recognize the legal implications of interviewing
Create a written report of the interview
Table of Contents
Field of study: Communications
Last Updated: March 2013
ACFE Ordering and Return Policy
Please note: To be eligible for CPE credit, you must complete the final exam within one year of purchase date. You may only claim CPE credit for a course once.
This course include access to exclusive online video content intended to enhance your understanding of the material covered in the workbook. While working through the course, you will occasionally be directed to the accompanying website to view a video corresponding with topics covered in the workbook. The videos feature insights from convicted fraudsters and subject matter experts to help reinforce workbook topics with real-world examples.
Internet connectivity is required to view the accompanying videos.
Online CPE exam grading available for this course:
Online grading is available for ACFE self-study workbook courses. Complete the course offline at your convenience, but take the exam online the moment you're ready. Featuring instant exam results and a printable certificate, online grading offers a quick and convenient way to earn CPE.
Benefits of online exam grading include:
Instant exam results
Printable CPE certificate
Complete the course at your own pace
Take the exam online the moment you're ready
Click here for instructions on accessing your online exam.
Online Exam Troubleshooting Guide:
Problem: When I attempt to access my exam from “My Online Learning,” the course never launches, or I receive an error message saying my pop-up blocker needs to be turned off.
Solution: Your web browser must be configured to allow pop-ups in order to access your online exam. Your browser may prompt you to allow pop-ups, or you may have to allow them manually. You may either allow them for all sites, or allow them just for the current site.
For information on how to manage your pop-up blocker settings in a specific browser, click the link below that corresponds to the browser you are using:
Also note that many toolbars, such as the Google Toolbar and Yahoo! include pop-up blockers as well. If you have one or more toolbars installed on your browser with built-in pop-up blockers, you must configure them to allow pop-ups.
Problem: When I click on my exam from “My Online Learning,” I am presented with a login page, but my ACFE.com username and password won’t allow me to log in.
Solution: You do not have to log in a second time to access your exam. You most likely reached the login page because you clicked the link labeled “Click Here” as shown below:
Do not click that link; instead, allow your browser to automatically open the eLearning window on its own, which should happen after a few seconds. This will log you in automatically so that you can access your online exam.
Other Troubleshooting Tips: If you encounter other errors, such as courses freezing or crashing, we recommend taking the following action:
Try a different browser. ACFE exams are designed to run on all modern web browsers, but if you encounter a problem that is not solved using one of the suggestions above, you can try using a different web browser to see if it eliminates the problem. We have most frequently seen where using Mozilla Firefox or Google Chrome has resolved an issue that was seen in Internet Explorer.
Mozilla Firefox can be downloaded here
Google Chrome can be downloaded here
Make sure you are running the latest version of Flash. Go to Adobe.com to see what version of Flash you are running, and then compare that to the table on that page to see what the latest version is for your operating system/browser combination. If you are not running the newest version, you should upgrade and see if that resolves the problem.