The Fraud Journey 2030: Transforming Fraud and Disputes Events Using AI, Automation and Analytics
Intermediate
Online
52:50
Description
The banking industry is facing a dual challenge: skyrocketing dispute volumes and a sophisticated new era of "friendly" and first-party fraud. Traditional voice operations are often the weakest link, plagued by rigid interactive voice response (IVR) systems, manual evidence gathering and agent burnout.
In this on-demand webinar, experts from Concentrix and Genesys unveil a blueprint for the "Fraud Voice Transformation." You will move beyond simple mitigation to understand a holistic operational overhaul. Discover how conversational AI and digital on-ramps can automate 24/7 intake, while real-time agent-assist tools - like live transcription and next-best-action prompting - turn complex regulatory requirements into seamless interactions. You will also explore the "invisible" technologies, such as accent neutralization and omnichannel data orchestration, that ensure every customer feels heard and protected.
Learn how to transform your fraud operations from a back-office cost center into a front-line engine for customer loyalty and defensive intelligence.
Prerequisites
Participants should have prior knowledge of the fraud threats facing the banking industry and basic understanding of integrating AI into fraud detection and prevention processes.
You Will Learn How To:
Determine how to transform legacy fraud voice operations into front-line engines for customer loyalty and intelligence.
Discover AI-driven intake, real-time agent guidance and omnichannel technologies that streamline dispute handling, simplify compliance, detect first-party and friendly fraud early and ensure every customer feels heard and protected.
CPE Information
| CPE Credit: | 1 |
|---|---|
| NASBA Information: | Information Technology |
| Advance Preparation: | None |
| Last Updated: | April 2026 |
Presenters
David Porter - Speaker
Managing Director, Financial Services
Genesys
Quinten Hout - Speaker
Global Head of Financial Crime & Compliance Practice
Concentrix
Shane Daniels - Speaker
Head of Fraud and Claims Operations
USAA
Frequently Asked Questions
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Will I earn NASBA Continuing Professional Education (CPE) credit for this Sponsored Webinar?
Due to changes in NASBA's CPE standards, we are currently not issuing NASBA-compliant CPE credit for this course; however, your local licensing body may accept CPE earned by completing the sponsored webinar.
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CPE Credit
Please note: To be eligible for CPE credit, you must complete the final exam within one year of purchase date. You may only claim CPE credit for a course once.
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