ON-DEMAND WEBINAR

Decoding Friendly Fraud: Strategies for Financial Institutions to Combat Emerging Risks

Image of laptop computer with its screen displaying a close-up photo of two hands holding a tax form labeled "1040" and a large handwritten word "SCAM" across it, indicating a fraudulent or suspicious document.
Course Level
Intermediate
Delivered via
Online
Duration
01:04:12
CPE
1
Decoding Friendly Fraud: Strategies for Financial Institutions to Combat Emerging Risks On Demand Webinar

Description

Friendly fraud continues to be a growing challenge for financial institutions and poses significant risks through false disputes and other deceptive practices. In this on-demand webinar, you will explore the multifaceted nature of friendly fraud, including ongoing and emerging customer first-party risks. You will learn how an expanded classification process connects methods and channels to Authorized Push Payment (APP) fraud, internal fraud, scams and social networks. 

You will also gain insights into leveraging network analytics and advanced AI-driven solutions to identify fraudulent patterns and mitigate losses.

Prerequisites

Familiarity with applying data analytics in fraud examinations and investigations.

You Will Learn How To:

Address vulnerabilities in internal processes, understand first-party misuse and detect anomalies in customer events.

Safeguard your institution's revenue, reputation and customer trust.

Use advancements and innovative solutions to protect against fraud threats and to ensure the continuity of business operations.

CPE Information

CPE Credit: 1
Advance Preparation: None
Last Updated: July 2025

Presenters

Andrew Hawkins - Speaker

Hawkins-Andrew

Solutions Advisor
SAS

Thomas French - Speaker

French-Thomas

Industry Advisor
SAS

Jocelyn Kline - Speaker

Kline-Jocelyn-2025

Sr. Product Marketing Manager | Risk, Fraud, and Compliance
SAS

John Watkins - Speaker

Watkins-John-2025

Sr. Director Fraud Analytics and Data Science
Ally Bank

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CPE Credit

Please note: To be eligible for CPE credit, you must complete the final exam within one year of purchase date. You may only claim CPE credit for a course once.

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System Requirements:

  • Internet access: High-speed connection recommended
  • Speakers required for video sound

 

The Association of Certified Fraud Examiners, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org/. 

 

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