The Fraud Journey 2030: Transforming Fraud and Disputes Events Using AI, Automation and Analytics
- Apr 8, 2026 8:00 a.m.
- Central Time (CT)
Webinar
Course Level
Intermediate
Intermediate
Delivered via
Online
Online
Duration
50 minutes
50 minutes
The Fraud Journey 2030: Transforming Fraud and Disputes Events Using AI, Automation and Analytics
Description
The banking industry is facing a dual challenge: skyrocketing dispute volumes and a sophisticated new era of "friendly" and first-party fraud. Traditional voice operations are often the weakest link, plagued by rigid interactive voice response (IVR) systems, manual evidence gathering and agent burnout.
In this webinar, experts from Concentrix and Genesys unveil a blueprint for the "Fraud Voice Transformation." You will move beyond simple mitigation to understand a holistic operational overhaul. Discover how conversational AI and digital on-ramps can automate 24/7 intake, while real-time agent-assist tools — like live transcription and next-best-action prompting — turn complex regulatory requirements into seamless interactions. You will also explore the "invisible" technologies, such as accent neutralization and omnichannel data orchestration, that ensure every customer feels heard and protected.
Join us to learn how to transform your fraud operations from a back-office cost center into a front-line engine for customer loyalty and defensive intelligence.
Prerequisites
Participants should have prior knowledge of the fraud threats facing the banking industry and basic understanding of integrating AI into fraud detection and prevention processes.
You Will Learn How To:
Determine how to transform legacy fraud voice operations into front-line engines for customer loyalty and intelligence.
Discover AI-driven intake, real-time agent guidance, and omnichannel technologies that streamline dispute handling, simplify compliance, detect first-party and friendly fraud early, and ensure every customer feels heard and protected.
Sponsor Information
CPE Information
| CPE Credit: | 1 |
|---|---|
| Advance Preparation: | None |
| Delivery Method: | Group Internet Based |
Credit by Field of Study
| Information Technology: | 1 |
|---|
Presenters
David Porter - Speaker
Managing Director, Financial Services
Genesys
Quinten Hout - Speaker
Global Head of Financial Crime & Compliance Practice
Concentrix
Shane Daniels - Speaker
Head of Fraud and Claims Operations
USAA
Policies
Satisfaction Guarantee
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Terms and Conditions
The Association of Certified Fraud Examiners, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.