Interviewing and report writing are both critical skills necessary when conducting an internal investigation. This online CPE course explores the strategies necessary to conduct a successful interview, from the initial planning stages to obtaining signed statement, and discusses how to successfully report the results for your investigation.
You Will Learn How To:
Determine the appropriate timing and setting for interviews
Assess the legal considerations involved in conducting interviews
Identify the elements of conversation that inhibit and facilitate effective communication
Determine the most effective approach for dealing with common problems that arise
Recognize best practices in taking notes during interviews
Differentiate the purpose and structure of the different types of interview questions
Distinguish the goal and strategy for admission-seeking interviews from those of information-seeking interviews
Identify common signs of deception and the techniques used to assess them
Analyze the factors involved in obtaining a legally admissible written confession
Determine the appropriate audience and approach for writing investigation reports
Recognize the essential elements of an effective investigation report
Field of study: Communications
Last updated: March 2012
ACFE Ordering and Return Policy
Please note: To be eligible for CPE credit, you must complete the final exam within one year of purchase date. You may only claim CPE credit for a course once.
Table of Contents:
Lesson 1: Introduction to Interviewing Witnesses
Lesson 2: Planning the Interview
Lesson 3: The Interview Setting
Lesson 4: The Interview Strategy
Lesson 5: Legal Considerations in Interviews
Lesson 6: Basic Rules of Interviewing
Lesson 7: Fundamentals of Eliciting Information
Lesson 8: Inhibitors of Communication
Lesson 9: Facilitators of Communication
Lesson 10: Characteristics of a Good Interview and Interviewer
Lesson 11: Common Problems Arising During the Interview
Lesson 12: Dealing with Volatile Interviews
Lesson 13: Documenting Interviews of Witnesses
Lesson 14: Types of Interview Questions
Lesson 15: Introductory Questions
Lesson 16: Informational Questions
Lesson 17: Closing Questions
Lesson 18: Assessment Questions
Lesson 19: Admission-Seeking Questions
Lesson 20: Conducting an Admission-Seeking Interview
Lesson 21: Steps in the Admission-Seeking Interview
Lesson 22: Obtaining a Signed Statement of Confession
Lesson 23: Investigation Reports
Lesson 24: Legal Considerations for Written Reports
Lesson 25: Written Investigation Reports
Lesson 26: Writing the Report
Lesson 27: The Report Format
Lesson 28: Tips for Writing Fraud Examination Reports
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