Case management software: The key to optimal investigative teamwork, part two

This is the second article in a two-part series that provides an overview of case management software, which helps fraud examiners manage their workloads and digital information. The series includes basic information on 15 products in this genre. Part 1 introduced three members of the ACFE faculty, who offered strategic and tactical tips on selecting and using a CMS. Separately, the first article presented brief descriptions of products that seven software vendors offer. Part 2 presents further commentary by these CFEs and separate descriptions of CMSs that eight additional vendors produce.

In the fraud examination profession, case management consists of two complementary but different types of activity:

Numerous case management systems are available to help fraud examiners perform these functions better and more easily. Some specialize in reactive functions, while others focus on proactive tasks; several do both. However, because of space limitations, this series discusses only case management systems that perform reactive, investigation-related functions. For the same reason, the series doesn’t provide pricing information for any of the systems it covers.