Close Window Professional Interviewing Skills

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DAY ONE
DAY TWO
7:30 a.m. - 8:00 a.m. Registration - Breakfast Pastries Breakfast Pastries
8:00 a.m. - 9:20 a.m. The Interviewing Process
This session will teach you the skills necessary to conduct a successful interview. Learn the proper methods for scheduling the interview, arranging the location to hold it, and the skills to approach any type of witness you may encounter.

Questioning for Quality Information
This session will include an in-depth discussion of a variety of methods for formulating questions that will assist you in dealing with any type of witness you may encounter. Learn to analyze the information provided by the witness to assist you in formulating questions that will ensure you obtain the best information possible from the interviewee. This session will also include a discussion on the proper methods to use when confronting a reluctant witness.

9:20 a.m. - 9:35 a.m. Break Break
9:35 a.m. - 10:55 a.m. Videotape Screening: Finding the Truth:
Effective Interviewing Techniques
This videotape pulls together some of the most effective methods that can be used to interview witnesses by using real-life situations that fraud examiners are most likely to encounter. It focuses on using effective communication skills to interview even the most reluctant witnesses.
Admission-Seeking Questions, Part 1
In these two sessions you will learn all aspects of admission-seeking interviews. Learn to prepare the interview room for effective communication, the best methods for confronting the suspect, and the initial steps of securing the admission.
10:55 a.m. - 11:10 a.m. Break Break
11:10 a.m. - 12:30 p.m. Legal Elements of Interviewing
In this period you will learn about the legal authority to conduct interviews, the employee's duty to cooperate, deception in interviews, employee rights, out of court statements and tort actions arising from interviews.

 Admission-Seeking Questions, Part 2
This is a continuation of the previous session. In this period you will learn how to ask admission-seeking questions and follow-ups based on the responses to your questioning. This session also includes how to interrupt denials, depersonalizing the victim, displaying the physical evidence, benchmark admissions, and more.
12:30 p.m. - 1:30 p.m. Group Lunch Lunch on Your Own
1:30 p.m. - 2:50 p.m. Planning the Interview

Interviewing is an art and here we talk about getting well prepared from selecting the right person on the audit team to perform a particular interview to how you adjust the interview for gender, position, cultural influences, value systems and other attributes.

 Confessions and Signed Statements
Proper use of the techniques learned during the Admission-Seeking Questions session could very well result in a confession. In this session you will discuss how to make even the most reluctant suspect confess and how an effective statement should be written.
2:50 p.m. - 3:05 p.m. Break Break
3:05 p.m. - 4:25 p.m. Is That the Truth?
In this period, you will learn the various verbal and nonverbal clues to deception, including changes in speech patterns, selective memories, oaths and character testimony, anatomical physical responses, and other indicators. 		Role Playing Exercise
In this segment the class will be divided into two groups, the interviewer and the interviewee. As in any investigation, the interviewee may or may not be truthful. Each group will have a brief period of time to discuss their strategy among themselves. Depending upon which group you are placed into, you may be called upon to “jump into” the interview at any point and assume the role of representing your group.