||CPE Credit: 2 |
Course Level: Intermediate
Prerequisite: Knowledge of basic fraud prevention and detection concepts
This CD-ROM course explores the creation and marketing of a fraud, waste and abuse hotline to ensure the hotline generates meaningful and reliable tips. Discover strategies that successfully created a positive message for the hotline, while minimizing any negative stereotypes associated with the concept of tattling or potential callers' emotions around the words fraud, waste and abuse.
You'll examine hotlines from different companies and jurisdictions, contrasting their different messages and styles, allowing you to select and combine those elements to create the best for your organization. Also discussed will be tip handling processes, suggestions for addressing any applicable whistleblower protections and other confidentiality concerns.
What you will learn:
The importance of a hotline
Types of tips generated from a hotline
The psychology of a tipster
How to handle hotline tips
Requires FREE Adobe Acrobat Reader available at
Presenters: Janet McHard, CFE, CPA, CFFA and Beth A. Mohr
Recording Date: February 24, 2011
Duration: 100 Minutes
field of study: Specialized Knowledge and Applications
Last Updated: March 2013
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Online CPE exam grading available for this course:
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Please note: To be eligible for CPE credit, you must complete the final exam within one year of purchase date. You may only claim CPE credit for a course once.