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    Multi-Regional Manager Uses CFE to Navigate Cultural, Ethical and Investigative Challenges 

    Andy Egloff, CFE 

    Fraud Investigations Manager EMEA   

    Dow Europe GmbH  

    Horgen, Switzerland  

    egloff-profile.jpg 

    No day is like another for Andy Egloff, CFE and Fraud Investigations Manager for Dow Europe. As the investigations manager for Europe, the Middle East and Africa, Egloff faces more than just the usual challenges of fraud's improving technology and evolving trends. "I am confronted with many different cultural, ethical and investigative challenges every day," Egloff said. "It's not just about conducting research, reviewing data and documents and making investigative decisions. It is also about keeping ethics and compliance committees informed, consulting with legal counsel, involving human resources, communicating with relevant stakeholders and coordinating with outside agencies and authorities."


    What made you decide to become a Certified Fraud Examiner (CFE)?  

    It was by coincidence that I became a fraud and corruption fighter. I spent the first decade of my career in the financial sector, assisting customers in investing money rather than tracing assets. It was my exposure to insurance fraud cases and experience in risk assessment that triggered my interest in fraud examination. It eventually allowed me to transition into audit and, more specifically, anti-corruption and financial investigation. Since then, I developed a passion to detect, deter and prevent fraud and corruption. It is the combination of a challenging, interesting, diverse but also very rewarding work by being able to reduce the detrimental if not devastating effects of fraud and corruption that led me to pursue my career in this profession.


    How has earning the CFE credential benefited you in your career? 

    Earning the CFE credential has contributed tremendously to my career. One reason is that the preparation to obtain the credential is a valuable training and learning experience. Today, the CFE credential is a requirement for most positions in this line of work (just as a CPA or a CFA in accounting or finance) and one needs it to stay competitive. Also, the requirement of continuous education ensures that CFEs keep track with current trends and developments and provides employers a certain comfort level.


    What trends are you currently seeing in fraud investigations? Do you see any trends specific to your region?
     

    Crime has – unfortunately – gone global. In my view, the primary differences in diverse regions are the different cultures and value systems, not so much the modi operandi, although the state of technological development can make a difference.

     

    Fraud and financial crimes are becoming more and more complex – as far as the schemes, the tools, but also the legal challenges (e.g. data protection and privacy laws in different jurisdictions) are concerned. In particular the risk of high-tech crimes is constantly increasing. One of the challenges associated with this trend is that today a large set of skills is needed including specialists with legal, accounting, information technology, fraud examination, law enforcement and other backgrounds to successfully detect but also prevent fraud. This requires a team approach, often across borders.


    What were some of the more challenging tasks you've faced as a CFE?
     

    There are many challenges a CFE faces every day. However, in my experience, it is often less the task itself but more the constraints and surrounding circumstances that can be challenging. Managing expectations of stakeholders, management and whistleblowers can be far more challenging than the investigation itself. The other challenges are resources. With appropriate resources – be those financial or human – almost any financial investigation can lead to good results, but resource constraints and cost/benefit considerations can jeopardize investigations. Also time constraints, often in combination with scarce resources, create challenges. Lastly, legal and political challenges in the form of restricting requirements or conflicting interests can hamper investigative progress.


    What advice would you give to someone hoping to follow a similar career path?
     

    There are many good programs out there. Taking the CFE Exam Prep Course and CFE Exam is a prerequisite, but there are many other interesting webinars, modules, trainings and courses. Continuous education is paramount. The other necessities are determination and persistence. Being a CFE is not just another job. You also need an inquisitive mind and be thorough and detailed to be successful. If you don't like details and are not passionate about this job, this career might not be for you. However, if you enjoy all of that, you will never get bored. You will have a rewarding job and a promising career.


    What do you consider your greatest career achievement?
     

    The satisfaction in this job comes from what we achieve through our investigations. For me, this is not about putting someone behind bars (although more often than not, this is the consequence of our work). The findings of investigations often initiate change for improvement of how we did things in the past. If my investigations resulted in beneficiaries getting what they were promised, changing the way we do business and doing it better, preventing stakeholders from losses and raising the bar for fraud and corruption to occur, that makes me happy.


    What role does networking play in your professional career?
     

    Networking, just as in any other job, is important. Not only can it help in progressing over time and finding career opportunities, but it is also important to learn, share experiences and knowledge, benchmark oneself and one's company with peers, making us better CFEs, and finding the necessary skills and resources to conduct and manage successful investigations. Therefore, I would encourage regular participation at conferences, forums and trainings as important platforms to keep up with ongoing trends and developments, to meet old friends and to make new ones.